Dispatcher

Casella; Town of Vestal (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Maternity Leave

Flex Spending Accounts

401K

Job summary

Casella Waste Systems, Inc. seeks a Dispatcher to coordinate field operations and support residential, commercial, and roll-off services. You will balance driver workload, optimize routes, and communicate with customers to resolve issues promptly.

The role requires strong teamwork, attention to detail, and excellent communication in a fast-paced environment. Prior dispatch experience is preferred and on-site work is expected.

Qualifications

• High school diploma or GED is required or equivalent.
• Excellent multi-tasking and problem-solving abilities are essential.
• Strong communication and listening skills needed for fast-paced dispatch work.

Responsibilities

• Dispatches drivers to calls as they are received, using customer needs, drivers’ locations and loads to balance cost and satisfaction.
• Ensures maximum productivity by routing vehicles to meet company goals.
• Assigns routes and service to drivers and manages route actions for completion.
• Handles calls and emails from customer service and sales for pickups or deliveries within the area.
• Communicates with customers when on-site to resolve delays and notify about service status.
• Prepares and updates daily route schedules and maintains route documentation.

Skills

Teamwork

Attention to detail

Multitasking

Communication

Problem solving

Customer service

Education

High school diploma or GED

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Hiring Range: $22-$24/ hourly

Key Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
• Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
• Updates and informs Customer Care of any service delays in order to keep customers notified.
• Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups ), route completions and driver locations.
• Reports driver performance issues or concerns to appropriate management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.

High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.

Attributes

Confident , team-oriented individual who is attentive to detail , and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.

Benefits

• Medical
• Dental
• Vision
• Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways
• and More.