Dispatcher

via; Park City (UT); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Free medical plans

401K matching

Fuel costs reimbursement

Health, vision, dental insurance

Paid time off

Winter tires reimbursement

Job summary

Via is seeking a Support Operations Specialist to support our driver-partners and riders in a fast-paced, intermodal transit environment. This is an in-person role based at our Summit County, Utah office near Park City, with shift hours from 3:00 PM to 1:00 AM.

You will be the frontline liaison, solving a range of customer issues, delivering outstanding service, and sharing feedback to improve products and experiences across teams.

Qualifications

• Clear communicator with strong reading and writing skills.
• Experience using Microsoft Office and Google Suite.
• Familiarity with CRM tools, notably Salesforce, is a plus.
• Team player who takes ownership and can handle multiple tasks.

Responsibilities

• Serve as front-line support for driver-partners.
• Handle a fast-paced range of customer issues.
• Become proficient in Via services and promote them to riders.
• Deliver exceptional customer service to riders.
• Identify trends and pain points to propose improvements.
• Channel feedback to tech, marketing, design and product teams.

Skills

Communication

Reading & Writing

Microsoft Office

Google Suite

Team player

Initiative

Empathy

Curiosity

English fluency

Spanish language

Tools

Salesforce

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Support Operations Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.

**This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role are 3:00PM-1:00AM.**

What You’ll Do:

• Serve as the front line, supporting our driver-partners
• Thrive in a fast-paced environment tackling an array of customer issues
• Become an expert on our services and spread the love of Via everywhere
• Deliver above-and-beyond customer service to our riders
• Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
• Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams

Who You Are:

• Clear communicator, good listener, with excellent reading comprehension and writing skills
• Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
• A well-rounded team player who takes ownership of (and pride in) your work
• Dynamic; willing to wear multiple hats and work on projects of all types
• You take initiative to solve problems and get the job done
• Empathetic and have the ability to put yourself in the customer's shoes
• Intellectually curious, and a willingness to embrace the uncertain
• Fluency in English is a must, and Spanish is a plus

Compensation:

• Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Hourly wage starting at $23.00/hr
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching
• Fuel costs reimbursed for those commuting into our office in Summit County, Utah
• Employer-subsidized health, vision, and dental insurance
• Employer-subsidized short and long-term disability insurance
• A generous paid-time-off package
• Reimbursement for winter tires paid at the end of winter season

Ready to join the ride?

Via is an equal opportunity employer.