Dispatcher

RiverPark Ventures; Park City (UT); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Fuel costs reimbursed for commuting

Health, vision, and dental insurance

Life insurance

Short and long-term disability

Generous paid time off

Winter tire reimbursement

Job summary

Via is hiring a Support Operations Specialist to assist our driver-partners and riders from our Summit County, Utah office. The role is an in-person position with a 3:00PM-1:00AM shift, located near Park City, UT, delivering exceptional service in a dynamic, growing transportation technology company.

You will handle customer issues, deepen product knowledge, and collaborate with technology, marketing, design, and product teams to improve the rider and driver experience.

Qualifications

• Clear communication and writing skills.
• Experience handling a variety of customer issues in a fast-paced environment.
• Comfort with Microsoft Office, Google Suite, and CRM tools.

Responsibilities

• Serve as front-line support for driver-partners and riders.
• Tackle a range of customer issues with a positive, service-first mindset.
• Document and relay customer feedback to product, design, and marketing teams.
• Identify trends and pain points to brainstorm value-adding improvements.

Skills

Communication skills

Customer service

Tech-savvy

English fluency

Spanish (a plus)

Tools

Microsoft Office

Google Suite

Salesforce

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Support Operations Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.

This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role are 3:00PM-1:00AM.

What You'll Do:

• Serve as the front line, supporting our driver-partners
• Thrive in a fast-paced environment tackling an array of customer issues
• Become an expert on our services and spread the love of Via everywhere
• Deliver above-and-beyond customer service to our riders
• Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
• Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams

Who You Are:

• Clear communicator, good listener, with excellent reading comprehension and writing skills
• Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
• A well-rounded team player who takes ownership of (and pride in) your work
• Dynamic; willing to wear multiple hats and work on projects of all types
• You take initiative to solve problems and get the job done
• Empathetic and have the ability to put yourself in the customer\'s shoes
• Intellectually curious, and a willingness to embrace the uncertain
• Fluency in English is a must, and Spanish is a plus

Compensation:

• Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Hourly wage starting at $23.00/hr
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

Benefits:

• Fuel costs reimbursed for those commuting into our office in Summit County, Utah
• Employer-subsidized health, vision, and dental insurance
• Employer-subsidized life insurance
• Employer-subsidized short and long-term disability insurance
• A generous paid-time-off package
• Reimbursement for winter tires paid at the end of winter season

Ready to join the ride?

Via is an equal opportunity employer.