Dispatcher

VIA; Park City (KS); On-site; USD 31,684 - 45,460; Full time

Benefits offered by this job

Fuel costs reimbursed

Health, vision and dental insurance

Life insurance

Short and long-term disability

Generous paid time off

Winter tire reimbursement

Job summary

Via is seeking a dedicated Support Operations Specialist to assist driver-partners and riders in a fast-paced, interactive environment from our Summit County, Utah office near Park City.

You will handle a variety of customer inquiries, champion service excellence, and help relay insights to multiple teams. Fluency in English is required, with Spanish a plus; expect a 3:00PM–1:00AM shift and on-site collaboration in Utah.

Qualifications

• Excellent reading and writing skills, and clear communication.
• Fluency in English is required; Spanish is a plus.
• Proficient with Microsoft Office and Google Suite; CRM experience a plus (Salesforce).

Responsibilities

• Serve as front line, supporting driver-partners.
• Tackle a wide array of customer issues in a fast-paced environment.
• Become an expert on Via services and promote them to riders and partners.
• Deliver outstanding customer service to riders.
• Identify trends and pain points; brainstorm improvements to the customer experience.
• Channel feedback to technology, marketing, design, and product teams.

Skills

Clear communication

Reading and writing

Customer service

Problem solving

Team player

Proactive/initiative

English fluency

Tools

Microsoft Office

Google Suite

Salesforce

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Support Operations Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.

This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role are 3:00PM-1:00AM.

What You'll Do:

• Serve as the front line, supporting our driver-partners
• Thrive in a fast-paced environment tackling an array of customer issues
• Become an expert on our services and spread the love of Via everywhere
• Deliver above-and-beyond customer service to our riders
• Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
• Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams

Who You Are:

• Clear communicator, good listener, with excellent reading comprehension and writing skills
• Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
• A well-rounded team player who takes ownership of (and pride in) your work
• Dynamic; willing to wear multiple hats and work on projects of all types
• You take initiative to solve problems and get the job done
• Empathetic and have the ability to put yourself in the customer\'s shoes
• Intellectually curious, and a willingness to embrace the uncertain
• Fluency in English is a must, and Spanish is a plus

Compensation:

• Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Hourly wage starting at $23.00/hr
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

Benefits:

• Fuel costs reimbursed for those commuting into our office in Summit County, Utah
• Employer-subsidized health, vision, and dental insurance
• Employer-subsidized life insurance
• Employer-subsidized short and long-term disability insurance
• A generous paid-time-off package
• Reimbursement for winter tires paid at the end of winter season

Ready to join the ride?

Via is an equal opportunity employer.