Dispatcher

Frank Gay Services; Orlando (FL); On-site; Full time

Job summary

An established industry player is seeking a Dispatcher to join its vibrant team in a supportive work environment. This role offers a unique opportunity to contribute to a community-focused company that values collaboration and growth. You'll be responsible for delivering exceptional customer service while coordinating technician schedules and ensuring customer satisfaction. With competitive pay and comprehensive benefits, this position not only rewards your hard work but also provides clear pathways for career advancement. If you're ready to elevate your career and make a difference, this is the perfect opportunity for you.

Benefits

Medical, Prescription, Dental, and Vision plans

Disability & Term Life Insurance

Matching 401k benefits

Paid Holidays & PTO

Qualifications

• Minimum 2 years of dispatch experience required.
• Must be able to work in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service and support.
• Schedule and route technicians effectively.

Skills

Customer Service Skills

Task Prioritization

Fast-Paced Environment Adaptability

Dependability

Education

High School Diploma or Equivalent

Tools

Service Titan

Job description

Overview

Ready to Elevate Your Career? Join Frank Gay Services as a Dispatcher!

At Frank Gay Services, we’re more than just a workplace, we’re a community. Step into a welcoming environment where you’ll have your own personalized workspace and be greeted by a supportive management team invested in your success. Collaboration, transparency, and growth are at the heart of what we do, ensuring your ideas are valued and your career goals encouraged.

With clear paths for advancement and ongoing training and coaching, your effort directly impacts your success. Join a team that rewards your hard work and supports your journey every step of the way.

Compensation:

1. $16.00 - $18.00/hr
2. Monthly bonus potential up to $20.00/hr

Why YOU Should Join Our Team:

• Competitive Pay: Your hard work deserves top compensation.
• Comprehensive Benefits: Medical, Prescription, Dental, and Vision plans to keep you and your loved ones healthy.
• Security & Growth: Disability & Term Life Insurance, plus matching 401k benefits.
• Career Development: Ongoing training & development with clear pathways for growth.
• Paid Time Off: Paid Holidays & PTO to ensure you can recharge and enjoy life outside of work.

What YOU Will Do:

• Deliver exceptional customer service
• Work in a team environment
• Drive revenue and help meet the market goals
• Scheduling and routing of technicians
• Coordinate the correct skilled technicians to the right service calls
• Handle customer service requests and issues, collaborate with department management on customer satisfaction solutions and strategies
• Help others and feel great doing it!

What We Need from YOU:

• 2 years of dispatch experience minimum
• Must be able to work in a fast-paced environment
• Must be able to prioritize tasks
• Service Titan experience a major plus!
• Superb customer service skills, honest, dependable, and reliable
• Must pass motor vehicle & background check and drug screen