DISPATCHER

Cameron County; Olmito (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health and Life Insurance Protection

Sick and Annual Leave

Retirement System

Paid Holidays

Direct deposit payroll program

Job summary

Cameron County is seeking a Dispatcher to support the Sheriff's Department's emergency communications operations. The role involves handling 911 and standard line calls, data entry, and relaying information to deputies and supervisors.

Responsibilities include coordinating deputy responses, utilizing NCIC/TCIC checks, and maintaining accurate records for routine statistical reporting. A High School diploma or GED and TCOLE certification are required.

Qualifications

• High School Diploma or GED or equivalent combination of education, training, and experience.
• Texas Commission on Law Enforcement Officers for Telecommunicators (TCOLE) certification required.

Responsibilities

• Answers telephone and takes messages; drafts correspondence for supervisor's signature.
• Handles calls on regular and 911 lines; determines location and nature of problems.
• Assigns deputy sheriff to respond and coordinates backup with appropriate staff.
• Uses NCIC/TCIC to check for stolen items/wanted persons and records calls and messages.
• Prepares department documents and compiles data for reports and charts.
• Performs other related duties as required.

Skills

Data entry

Telephone handling

Emergency communications

Documentation

Verbal communication

Education

High School Diploma or GED

TCOLE Telecommunicator certification

Tools

NCIC/TCIC system

Job description

DISPATCHER

Salary: 113 - $ 41,540.00 minimum salary

Purpose of Classification

Performs complex work in emergency communications support of Sheriff's department. Duties include receiving telephone calls on the regular phone lines and 911 emergency lines, entering data into automated systems, verifying data and relaying information. Positions in this class perform routine clerical support and identify needed corrective actions to resolve discrepancies; answer questions; and maintain documents and records.

Essential Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Answers telephone and takes messages; drafts correspondence, memoranda, etc., for the supervisor's signature/response; transmits information to county departments as needed.

Receives telephone calls on the regular phone lines and 911 emergency lines form county residents asking for help in different problems they may be experiencing; questions callers to determine their locations, and the nature of their problems to determine type of response needed.

Assigns deputy sheriff to respond to a call and makes sure the deputy responding has the proper back up for the particular type of call including nature of call; notifies Sheriff, Chief Deputy, Captain, and corresponding Lieutenants, such as CID, Patrol, etc.

Uses NCIC .and/or TCIC. tele type networking in doing checks for stolen items, wanted persons and so forth; records details of calls, dispatches, and messages; may assemble, organize, and tabulate statistical data, and prepare routine statistical reports and charts.

Prepares various department documents requiring knowledge of department policies, programs, and procedures and which may involve researching, compiling, analyzing, retrieving and/or summarizing data.

Additional Functions

Performs other related duties as required.

Minimum Qualifications

High School Diploma or GED; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Texas Commission on Law Enforcement Officers for Telecommunicators (TCOLE) certification required.

ADA Compliance

Physical Ability

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of lightweight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements

Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.

This is a Civil Service covered position. Testing requirements will follow section 2.32 of the Civil Service Rules and Regulations Handbook. Probationary period will follow section 2.35 of the Civil Service Rules and Regulations Handbook.

Benefits:

Cameron County Offers Excellent Fringe Benefits, Including: Health and Life Insurance Protection, Sick and Annual Leave, Retirement System, and Paid Holidays. Cameron County has a mandatory direct deposit payroll program.

AA/EEO/MFD EMPLOYER