Full Time Dispatcher I

Brown County (MN); New Ulm (MN); On-site; USD 36,000 - 40,000; Full time

Job summary

Brown County (MN) seeks a skilled 9-1-1 Dispatcher to operate the county’s emergency communications system, handling radio and telephone traffic, logs, and data entry. The role involves dispatching emergency services and assisting the public with inquiries.

Responsibilities include monitoring multiple frequencies, coordinating with law enforcement, medical, fire, and civil defense units, and maintaining reports and records. Requires EMS/EMT certification and ongoing training.

Qualifications

• Minimum qualification is a high school diploma with 2+ years related experience.
• Obtain all required Dispatcher State Licenses/Certifications.
• Current on Emergency Medical Responder or EMT certification ( Biennial Refresher ).
• All required 911 Dispatcher trainings completed as defined by supervisor.

Responsibilities

• Operate the Brown County 9-1-1 system, receive calls, dispatch emergency vehicles as needed.
• Log radio calls and complete initial reports.
• Monitor law enforcement, medical, fire, civil defense and utility units.
• Provide information and assistance to the public.
• Maintain activity logs and reports.
• Serve as county warning point for civil defense and weather alerts.

Skills

Typing accurately

Learn to operate equipment

Phone/radio communications

Written reports

Interpersonal relations

Education

High school diploma + 2+ years related experience

Dispatcher Licenses/Certifications

Tools

NCIC

MINCIS

In-house computer terminals

Job description

Performs skilled technical communications work in the operation of the 9-1-1 system, receiving and transmitting information by the radio, telephone, and computer terminal. Work involves the exercise of independent judgement in transmitting law enforcement information and responding to inquiries, complaints and requests for emergency assistance.

9-1-1

• Operates the Brown County 9-1-1- system, NCIC, MINCIS, and in house computer terminals, receives incoming calls and dispatches required emergency vehicles, answers inquiries or refers calls to the appropriate agencies.
• Receives and transmits telephone and radio messages and monitors activities of law enforcement, medical, fire, civil defense, municipal utility and county highway units. Logs radio calls, completes initial reports and computer data entry when action is taken.
• Receives requests from emergency services on call and provides assistance to the units requesting information,services or personnel.
• Broadcasts and enters notices for wanted persons, stolen or suspect vehicles, drivers records, vehicle registration, stolen property, criminal record checks, and other information as requested.
• Requests and receives information on the Minnesota criminal justice information system (MINCIS). Operates computer terminals linked to state, federal and interstate law enforcement agencies.
• Monitors numerous radio frequencies with other law enforcement agencies to request or provide assistance and information.
• Maintains activity logs and records, prepares reports, and performs related clerical duties as required or assigned.
• Serves as the county warning point for civil defense. Monitors weather conditions, coordinates communications, and operates county wide warning system for natural or man-made disasters.
• Monitors by radio or telephone automatic alarm systems.
• Assists the general public in the lobby of the building
• Performs light housekeeping duties required to maintain the communications center in a clean and orderly condition.
• Knows which deputies and officers are on duty and their locations.
• Makes copies and gives out police reports to agencies as set forth by department policy.
• All other duties as apparent and as assigned by supervisory staff in the Sheriff’s Office.

Other duties as assigned or apparent:

• Assists in training new dispatch staff including monitoring progress, reporting concerns, providing any needed additional training and evaluation.
• Attends trainings and maintains professional knowledge.Complete all required online and in-person training.
• Responsibility to read, acknowledge and comply with the dispatch policies contained in the Policy Manual and any revisions made to it.
• Regular attendance is required.

Education

• Minimum qualification is a combination of high school diploma and preferred minimum of 2 or more years related experience.
• Obtain all required Dispatcher State Licenses/Certifications

Requirements

• Employee evaluations in good standing.
• Current on Emergency Medical Responder Certification or EMT Certification (Biennial Refresher).
• All required online 911 Dispatcher trainings completed as defined by the Communications Lieutenant.
• BCA/CJIS Portals and security awareness training completed and current (Biennial Refresher).
• Armer console training completed and current (Biennial Refresher).
• Current on dispatch/Lexipol policy review and policy changes.
• Possesses all required State licensure or certification.
• Assist in the training of new Dispatch staff.

• Ability to learn and operate a variety of telephone, radio and computer equipment.
• Ability to type accurately.
• Ability to learn the geographical layout, political and community service jurisdictions, and highway systems of the county.
• Ability to comprehend and follow written and verbal instructions.
• Ability to hear and correctly comprehend information by telephone, radio, and other means.
• Ability to speak in a voice quality that carries well over the communications equipment.
• Ability to prepare concise and understandable written reports.
• Ability to establish and maintain effective working relationships with fellow employees, the general public and other agencies within the system.
• Ability to act under busy and emergency condition as well as working a rotating shift that includes every day of the week which include Holidays.
• Ability to establish and maintain effective working relationships with others.

Position is a Grade 5 with an entry hourly wage range of $25.79 to $28.91, DOQ. Position has a full earning potential of up to $36.34 per hour, DOQ

Equal Opportunity Affirmaitive Action Employer