HVAC Dispatcher

Josh Pros LLC; Weymouth (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Josh Pros LLC in Weymouth, MA, is seeking a Dispatch professional for an on-site role. You will own the customer relationship from the first call through job completion, manage service agreements and renewals, and support quoting and billing.

HVAC/R dispatch or related experience is required, with MS Office and BuildOps familiarity a plus. You will start in dispatch and coordination, with growth into the customer service hub as the department scales.

Qualifications

• 2–5 years in HVAC/R or related dispatch/coordination role.
• Working knowledge of HVAC/R terminology and service dept operations.
• Experience with field service/dispatch platforms (BuildOps a plus).

Responsibilities

• Dispatch and coordinate technicians by skill, priority, and availability.
• Capture service requests via phone, email, and portal; enter into system.
• Provide job details to technicians and track progress.
• Create, update, and close work orders; ensure complete documentation.
• Support billing with verification of completed work, materials, and labor.
• Grow into customer-facing hub: manage customer relationships and renewals.

Skills

HVAC/R dispatch

Customer communication

Scheduling & coordination

Strong organization

Education

High school diploma

Associate degree (HVAC/R or business)

Tools

BuildOps

MS Excel

Outlook/Office

Job description

Client: A client in the construction industry
Location: Weymouth, MA
Work mode: On-site
Experience: Mid Level
Work authorization: US Citizen/Permanent Resident
Relocation: Not available
Openings: 1

This is a dispatch role today, and it is built to become something bigger. As we roll out BuildOps, our field service platform, more of the routine scheduling work will be handled by the system and the service managers. That frees this seat to become the customer-facing hub of the service department: owning the customer relationship from the first call through job completion, managing service agreements and renewals, and supporting quoting and billing. If you have dispatched and wanted more ownership of the customer side, this is that path. Candidates must have HVAC/R dispatch, HVAC/R office or field experience, or construction industry dispatch experience.

What you will do

Day one: dispatch and coordination

• Schedule and dispatch technicians based on skill, priority, and availability, and adjust throughout the day as emergencies, delays, and customer changes come in
• Take incoming service requests by phone, email, and customer portal and get them into the system accurately
• Provide technicians with job details, site history, access requirements, and documentation, and track their progress through the day
• Create, update, and close work orders, and make sure job documentation is complete (notes, photos, materials, time)
• Track open jobs, return visits, warranty calls, and parts holds so nothing falls through the cracks
• Confirm filter and belt lists on maintenance work orders match the service agreement
• Support billing by verifying completed work, materials, and labor before invoices go out

Where the role grows: customer service and account support

• Become the primary point of contact for our commercial customers, keeping them informed and confident throughout every service visit
• Manage service agreement scheduling, renewals, and customer follow-up
• Support quote preparation and follow-up on open proposals
• Build and maintain the customer records and reporting that management uses to track response times, technician productivity, and customer satisfaction
• Help shape how our customer service process works as we scale

What we are looking for

• 2 to 5 years in HVAC/R or a related trade in dispatching, coordination, or service administration
• Working knowledge of commercial HVAC/R terminology and how a service department runs
• Experience with a field service or dispatch platform (BuildOps experience is a plus, not a requirement)
• Solid Microsoft Office skills, especially Outlook and Excel
• Strong written and verbal communication; you will be talking to facility managers, technicians, and ownership every day
• Calm under pressure, organized, and able to juggle competing priorities without losing accuracy
• Someone who takes ownership of the customer experience and wants a role that expands with the company
• Dependable and punctual, with flexibility for occasional extended hours during peak season or emergencies
• High school diploma or equivalent required; associate degree or HVAC/R or business coursework a plus