Dispatcher

Jimmy Jazz; North Charleston (SC); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Health benefits after 30 days

401k with company match after 6 months

Job summary

Genesis Intermodal Services, LLC is seeking a qualified Dispatcher for our Charleston, SC terminal. The role supports driving teams, coordinates with the Terminal Manager, and ensures accurate delivery instructions and timely updates.

The position is on-site, Monday–Friday, 8a–5p, with potential weekend on-call duties. Ideal candidates have 2–3 years in dispatch or logistics, experience with intermodal operations, and strong customer service and communication abilities.

Qualifications

• 2–3 years of dispatcher or similar experience in intermodal/logistics.
• On-site 8am–5pm, Monday to Friday with on-call weekends as needed.
• International port experience is a plus.
• Strong customer service and communication skills.

Responsibilities

• Communicate with drivers to provide delivery instructions and handle issues.
• Track driver locations and progress using ELD tracking systems.
• Serve as point of contact for drivers, customers and internal staff.
• Maintain accurate records for deliveries and logs.
• Collaborate with Terminal Manager on driver training.

Skills

Dispatcher experience

Customer service

Communication skills

Problem solving

DOT/FMCSA compliance

Dispatch software

ELD systems

Independent judgement

Education

High school diploma

Logistics certification

Tools

Samsara

Dispatch software

Job description

• Location 1451 Bainbridge Connector Rd,North Charleston, SC, 29405,United States
• Base Pay $52,000.00 - $55,000.00 / Year
• Relocation Expense Covered No
• Employee Type FT - Exempt
• Required Degree High school
• Manage Others No

Contact information

• Name Brandon Panfil

Genesis Intermodal Services, LLC provides superior intermodal transportation services to our customers, and we are hiring a Dispatche r for our Genesis Charleston, SC terminal. We are dedicated to providing the highest level of customer satisfaction through our commitment to providing professional intermodal services to all our valued customers in a safe and compliant manner.

About the Role - The ideal candidate will have at least 2-3 years of previous dispatcher experience in INTERMODAL transportation and/or logistics, good customer service, and be able to work on-site, Monday through Friday, 8a-5p. This role is a multi-faced role that will work with the Terminal Manager as backup to other team members during peak business periods, and as needed. Previous experience with international ports is a plu s!

Requirements

Duties/Responsibilities

• Communicating with drivers to provide them with accurate and up-to-date delivery instructions, address any concerns or emergencies, and monitor progress throughout the assigned delivery routes.
• Tracking and monitoring the location of drivers and their progress using ELD tracking systems or other applicable tools.
• Acting as a point of contact for drivers, customers, and internal staff, addressing inquiries, resolving issues, and providing exceptional customer service. Will act as backup to customer service representative in times of heavy volume or periods of absence by the CSR.
• Maintaining accurate and organized records related to deliveries, including driver logs, delivery schedules, and any deviations or incidents that may occur.
• Continuously monitoring and assessing driver performance, identifying areas for improvement and providing feedback and training as necessary.
• Will be required to collaborate with the Terminal Manager on driver training.
• Additional duties as assigned.

Required Skills/Abilities

• Availability to work Monday through Friday, 8a-5p in the terminal office.
• Strong problem-solving abilities and the capacity to make quick and efficient decisions with little supervision, must be able to exercise independent judgement and critical thinking to resolve load and customer issues.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with drivers, customers, and internal te
• Proficient in using dispatch and tracking software, as well as ELD systems (Samsara Preferred)
• Understanding of transportation regulations and industry best practices, demonstrated ability to ensure compliance with DOT and FMCSA standards.
• The ability to remain calm and composed during high-pressure situations, ensuring effective resolution of issues and maintaining a positive working environm
• ent.Exceptional organizational skills with the ability to multitask and prioritize tasks in a demanding environments.
• Available to work every other weekend, to rotate "on-call" dispatch duties for driver calls. May also be asked to work occasional evenings as dictated by the needs of the terminal.

Key Qualifications

• High school diploma or equivalent (additional certification in logistics or transportation is preferred.)
• Minimum 2-3 years of proven experience as a Dispatcher or similar role in the trucking or logistics industry.
• At least 1-2 years of International Port experience preferred.

Physical Requirements

• Prolonged periods of sitting at a desk while working on a computer or speaking with driver contractors via telephone, MS Teams, and in person, where applicable.
• Must be able to lift to 30 lbs. without assistance as part of the regular duties of the position.
• Must be able to periodically walk up a flight of stairs, stand, bend, and stoop while reaching for contractor files.
• Demonstrated ability to stay focused in a fast paced, sometimes noisy work environment.

Summary

This role is a multi-faced role that will work with the Terminal Manager as backup to other team members during peak business periods, and as needed. Previous experience with international ports is a plus,

• Full health benefits package after 30 days of employment (medical/dental/vision) 401k retirement plan benefit after 6 months of employment, with company match