Dispatcher

Avalon Transportation; North Arlington (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

Health Insurance - Medical, Dental & 3

Job summary

Avalon Transportation in New Jersey is seeking an Experienced Dispatcher to manage daily dispatching of reservations to chauffeurs. This on-site role ensures timely pickups and accurate communication with drivers and clients.

You will maintain the dispatch screen, track vehicle locations, and coordinate changes or cancellations. The position offers a competitive hourly wage and a sign-on/referral bonus program, along with benefits including 401(k) and health insurance.

Responsibilities

• Ensure that all customers are picked up on-time.
• Responsible for knowing the location of all vehicles at all times while dispatching.
• Keep dispatch screen updated and coded accurately at all times.
• Communicate all changes and details with your chauffeurs, wingman, and any other appropriate personnel or customers.
• Oversee the checking in and out of vehicles and equipment, and communicating to the appropriate source any damage, loss, or abuse of either.
• Interact with office staff, managers, clients, and chauffeurs to ensure the accommodation of and/ or special requests pertaining to certain jobs.
• Take all customer calls that include reservations, changes, or cancellations.
• Handle customer complaints immediately, courteously, and efficiently.
• Report any problems with any reservation by creating an incident report.
• Coordinate rental vehicles when needed.

Job description

Position Overview

Responsible for daily dispatching of the reservations to the chauffeurs.

Experienced Dispatcher

Pay: $20 - $25 per hour

Sign On and Referral Bonus Program

Responsibilities And Duties

• Ensure that all customers are picked up on-time.
• Responsible for knowing the location of all vehicles at all times while dispatching.
• Keep dispatch screen updated and coded accurately at all times.
• Communicate all changes and details with your chauffeurs, wingman, and any other appropriate personnel or customers.
• Oversee the checking in and out of vehicles and equipment, and communicating to the appropriate source any damage, loss, or abuse of either.
• Interact with office staff, managers, clients, and chauffeurs to ensure the accommodation of and/ or special requests pertaining to certain jobs.
• Take all customer calls that include reservations, changes, or cancellations.
• Handle customer complaints immediately, courteously, and efficiently.
• Report any problems with any reservation by creating an incident report.
• Coordinate rental vehicles when needed.

Benefits

• 401(k)
• Health Insurance - Medical, Dental & Vision Coverage
• Paid time off
• Sign on and referral bonus program

Location: 89 RIDGE RD, N Arlington, NJ 07031