Service Dispatch & Logistics Coordinator

East Coast Appliances Sales Service and Parts INC; Norfolk (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

East Coast Appliances Sales Service and Parts INC in Norfolk, VA seeks a Dispatcher to support our service department. You will handle incoming calls, coordinate tech schedules, and help resolve customer service issues with a professional, team-driven approach.

The ideal candidate is an excellent communicator, computer literate, and able to multi-task in a small but productive office. GIS and GPS tools, along with a Transportation Management System, are used to optimize routing.

Qualifications

• Excellent communicator with strong people skills.
• Able to multi-task between dispatching, scheduling and customer service.
• Computer literate and quick to learn new tasks in a small office.
• _team player in a productive service environment._

Responsibilities

• Manage incoming calls and provide exceptional customer service to clients and vendors.
• Coordinate logistics and dispatch service techs efficiently using TMS.
• Analyze data to optimize routing and tech schedules.
• Maintain accurate records of customer interactions through data entry.
• Utilize GIS and GPS tools to enhance transportation planning and tech management.
• Collaborate with team members to ensure seamless communication and operational efficiency.

Skills

Excellent communicator

People skills

Multi-tasking

Computer literacy

Team player

Tools

GIS

GPS

Transportation Management System (TMS)

Job description

East Coast Appliances Sales Service and Parts INC in Norfolk, VA seeks a Dispatcher to support our service department. You will handle incoming calls, coordinate tech schedules, and help resolve customer service issues with a professional, team-driven approach.

The ideal candidate is an excellent communicator, computer literate, and able to multi-task in a small but productive office. GIS and GPS tools, along with a Transportation Management System, are used to optimize routing.