Dispatcher

bardi; Norcross (GA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Healthcare package

401k match

Training & coaching

Employee events

Bonuses

Braves tickets

Job summary

Bardi is seeking a Dispatcher in Georgia to manage field technicians, prioritize urgent calls, and relay accurate information to ensure efficient, high‑quality customer experiences. You will coordinate whereabouts and needs of every technician in the field and close out jobs with proper documentation.

The role emphasizes organization, reliable communication, and the ability to resolve issues while representing the Bardi brand to customers. Training is provided, with opportunities for growth.

Qualifications

• Highly organized with exceptional follow‑through abilities.
• Previous experience in Home Services Dispatching: Plumbing, HVAC, Electrical, Pest Control etc.
• IT competent; good typist and proficient with phone systems.
• Be knowledgeable about Bardi products, services, and offer them to the customer in a pleasant professional manner.
• Ability to build trust, diffuse conflict and hold others accountable.
• Must be able to clear a drug test and background check.

Responsibilities

• Meet daily revenue goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Correctly close out every job – assuring technicians assign all tasks, materials, costs, etc.
• Respond to customer requests, resolving issues and promoting the brand.
• Update customers throughout the day on the technician’s progress.
• Ensure that follow-up calls are identified and scheduled in a timely manner.
• Update and continually be on the look‑out for Service Titan customer data inconsistencies and records needs/discrepancies.

Skills

Strong organizational skills

Customer service

Communication skills

IT proficiency

Tools

Service Titan

Phone systems

Job description

Pay and Benefits

• Paid Holidays with no on‑call; Paid Vacation;
• Medical, Dental, and Vision benefits packages
• 401k with company match at 2%
• Paid training, ongoing instruction and coaching
• Employee appreciation activities and events
• Extra incentive programs and bonuses
• Braves Season Tickets

Benefits start after only 60 days.

Bardi Dispatcher

• Meet daily revenue goals by prioritizing the most urgent and profitable calls
• Relay accurate information to technicians, ensuring proficient, quality customer experiences
• Manage the whereabouts and needs of every technician in the field
• Correctly close out every job – assuring technicians assign all tasks, materials, costs, etc.
• Respond to customer requests, resolving issues and promoting the brand
• Update customers throughout the day on the technician’s progress
• Ensure that follow-up calls are identified and scheduled in a timely manner
• Update and continually be on the look‑out for Service Titan customer data inconsistencies and records needs/discrepancies

What does it take?

• Highly organized with exceptional follow‑through abilities
• Previous experience in Home Services Dispatching: Plumbing, HVAC, Electrical, Pest Control etc.
• IT competent; good typist and proficient with phone systems
• Be knowledgeable about Bardi products, services, and offer them to the customer in a pleasant professional manner. Strong customer service and communication skills
• Ability to build trust, diffuse conflict and hold others accountable
• Must be able to clear a drug test and background check

Bardi is an Equal Opportunity Employer

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.