Customer Service Representative

bardi; Norcross (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Opportunities

Health Benefits

Paid Holidays

401(k) with Company Match

Disability Insurance

Paid Training

Team Recognition

Employee Events

Braves Tickets

Job summary

Bardi Home Services is hiring Customer Service Representatives to join our team in Norcross, GA. You will be the first voice customers hear, handling calls, scheduling service visits, and resolving issues to ensure a positive experience.

We offer competitive pay, benefits, paid holidays and vacation, 401(k) with company match, and a supportive team culture. Bilingual English/Spanish is a plus but not required.

Qualifications

• Prior experience in customer service or call center roles is preferred.
• Excellent communication skills—friendly, clear, and confident.
• Strong attention to detail and ability to follow through.
• Ability to multitask and stay calm under pressure.
• Comfortable with computers and software systems.

Responsibilities

• Answer incoming calls professionally and promptly.
• Schedule service appointments with technicians and dispatch.
• Provide clear, friendly information and resolve customer questions.
• Resolve concerns calmly and escalate when necessary to ensure satisfaction.
• Follow up to confirm appointments and share updates.
• Maintain accurate records of calls and interactions.
• Collaborate with team to ensure seamless customer experience.

Skills

Customer service

Call center experience

Excellent communication

Attention to detail

Multitasking

Computer literacy

Education

High school diploma

Tools

CRM software

Job description

WE INVEST IN YOU – At Bardi Home Services, we hire winning attitudes and train for success!

Are you a people person who thrives in a fast-paced environment and loves helping others? Do you want to build a long-term career where your communication skills and attention to detail make a real difference every day? At Bardi Home Services, we're looking for friendly, reliable, and motivated Customer Service Representatives to join our team.

This is your opportunity to be the first voice our customers hear — and to set the tone for a great experience from start to finish. Whether it's answering questions, scheduling appointments, or resolving issues, you'll play a vital role in making every customer feel valued, respected, and taken care of.

About Us:

Bardi Home Services is a full-service residential HVAC, Plumbing, and Electrical company trusted by homeowners across Atlanta and beyond. With a BBB A+ Rating and hundreds of 5-star reviews, we’re known for our strong team culture, rapid growth, and commitment to exceptional service.

We’re not just a company — we’re a team. A team that celebrates wins together, grows together, and supports each other every step of the way. Join us and experience a workplace where you’re appreciated, empowered, and encouraged to be your best.

What We Offer:

• Competitive Pay with Bonus Opportunities

• Medical, Dental, and Vision Benefits

• Paid Holidays & Paid Vacation

• 401(k) with Company Match (2%)

• Short- & Long-Term Disability Insurance

• Paid Training & Ongoing Coaching

• Incentive Programs & Team Recognition

• Employee Appreciation Events

• Benefits Start After Only 60 Days

• A Positive, People-First Culture

• Atlanta Braves Season Tickets

Key Responsibilities:

• Answer Incoming Calls: Professionally and promptly handle a high volume of incoming customer calls.

• Schedule Service Appointments: Coordinate efficiently with technicians and dispatch to schedule visits that fit the customer’s needs.

• Customer Communication: Listen actively, answer questions, and provide clear, friendly, and helpful information.

• Issue Resolution: Resolve concerns calmly and professionally, escalating when necessary to ensure satisfaction.

• Follow-Up: Confirm appointments, follow up with customers, and update them with any necessary changes or information.

• Maintain Accurate Records: Use our system to document calls, track customer interactions, and ensure clean data entry.

• Support the Team: Collaborate with technicians, dispatchers, and fellow CSRs to create a seamless customer experience.

Qualifications:

• Prior experience in customer service, call center, or office support preferred (home services industry a plus)

• Excellent communication skills – friendly, clear, and confident

• Strong attention to detail and follow-through

• Ability to multitask and stay calm under pressure

• Comfortable with computers and software systems

• A team player with a positive, can-do attitude

• High school diploma or equivalent

• Bilingual (English/Spanish) a plus but not required

Bardi Home Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.