Dispatcher

Bardi Heating, Cooling, and Plumbing; Norcross (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

401k with company match

Braves Season Tickets

Job summary

Bardi Heating, Cooling, and Plumbing is looking for a Dispatcher to manage urgent service requests while ensuring quality customer interactions. This role involves coordinating technicians and providing updates to clients throughout the day.

The ideal candidate will have previous experience in home services dispatching and must demonstrate strong organizational and communication skills. Enjoy comprehensive benefits after just 60 days, including medical packages and 401k options.

Qualifications

• Previous experience in Home Services Dispatching: Plumbing, HVAC, Electrical, Pest Control etc.
• Ability to build trust, diffuse conflict and hold others accountable.
• Must be able to pass a drug test and background check.

Responsibilities

• Meet daily revenue goals by prioritizing urgent and profitable calls.
• Relay accurate information to technicians for quality customer experiences.
• Manage the whereabouts and needs of technicians in the field.
• Ensure timely follow-up calls are identified and scheduled.

Skills

Organizational skills

Customer service skills

Communication skills

IT competence

Job description

PAY AND BENEFITS:

• Paid Holidays with no on-call; Paid Vacation;
• Medical, Dental, and Vision benefits packages
• 401k with company match at 2%
• Paid training, ongoing instruction and coaching
• Employee appreciation activities and events
• Extra incentive programs and bonuses
• Braves Season Tickets

Benefits start after only 60 days.

A Bardi Dispatcher…

• Meet daily revenue goals by prioritizing the most urgent and profitable calls
• Relay accurate information to technicians, ensuring proficient, quality customer experiences
• Manage the whereabouts and needs of every technician in the field
• Correctly close out every job – assuring technicians assign all tasks, materials, costs, etc.
• Respond to customer requests, resolving issues and promoting the brand
• Update customers throughout the day on the technician’s progress
• Ensure that follow-up calls are identified and scheduled in a timely manner
• Update and continually be on the look‑out for Service Titan customer data inconsistencies and records needs/discrepancies

What does it take?

• Highly organized with exceptional follow‑through abilities
• Previous experience in Home Services Dispatching: Plumbing, HVAC, Electrical, Pest Control etc.
• IT competent; good typist and proficient with phone systems
• Be knowledgeable about Bardi products, services, and offer them to the customer in a pleasant professional manner; strong customer service and communication skills
• Ability to build trust, diffuse conflict and hold others accountable
• Must be able to clear a drug test and background check

Bardi is an Equal Opportunity Employer

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.