Security Dispatch Specialist - 3rd Shift & Weekends

A&H Security Services LLC; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Job summary

A&H Security Services LLC is seeking a dedicated Security Dispatcher to support multi-site operations in New York. This role requires coordinating with field personnel, handling high-volume calls, and ensuring continuous site coverage during the third shift and weekends.

The successful candidate will have at least 1 year of dispatching experience, possess a NYS Security Guard License, and deliver excellent customer service while coordinating incident response and shift assignments.

Qualifications

• Minimum 1 year dispatching or related experience.
• Must hold NYS Security Guard License.
• Full-time 3rd shift, weekends.
• Excellent customer service and communication.
• Proactive and able to coordinate incidents and allocate resources.

Responsibilities

• Conduct roll call and ensure all personnel are present and ready.
• Manage communications and route calls professionally.
• Dispatch security personnel to locations as required.
• Coordinate incident response and deploy supervisors when necessary.
• Ensure post coverage across sites and respond to urgent requests.
• Verify hours for payroll and billing; reconcile discrepancies.
• Enforce company policies and document violations.
• Provide courteous, solution-focused support to clients and callers.
• Other duties as assigned and as needed.

Skills

Dispatching

Customer service

Communication skills

Team coordination

Tools

Winteam

Job description

A&H Security Services LLC is seeking a dedicated Security Dispatcher to support multi-site operations in New York. This role requires coordinating with field personnel, handling high-volume calls, and ensuring continuous site coverage during the third shift and weekends.

The successful candidate will have at least 1 year of dispatching experience, possess a NYS Security Guard License, and deliver excellent customer service while coordinating incident response and shift assignments.