Dispatcher

Hickory; New York (NY); On-site; USD 80,231,000 - 91,693,000; Full time

Benefits offered by this job

Commission opportunity: Memberships

Service Upgrades

Uniforms & PPE

PTO

401(k) match

Medical/dental/vision

Job summary

Hickory, an HVAC company serving Long Island, NY, is hiring an HVAC Dispatcher to own daily scheduling and routing for field crews. You will serve as the connection between technicians, customers, and leadership, ensuring timely updates and accurate records.

The role is full-time and onsite with a Mon-Fri 7 AM–4 PM schedule. You should be tech-savvy and organized under pressure, with 1+ year of dispatching or customer service experience; HVAC knowledge is a plus.

Qualifications

• 1+ years dispatching/scheduling/customer service experience.
• HVAC experience is a plus; tech-savvy and organized under pressure.
• Valid driver’s license, U.S. work authorization, background check and drug screen.

Responsibilities

• Dispatch and adjust technician routes in real time using ServiceTitan or similar.
• Handle inbound calls for scheduling, pricing and service updates.
• Promote and renew service memberships (commission eligible).
• Maintain accurate records and invoicing.

Skills

Customer service

Tech-savvy

Organized under pressure

Valid driver's license

US work authorization

Background check

Drug screen

ServiceTitan

Tools

ServiceTitan

Job description

**HVAC Dispatcher | Long Island, NY | $28–$32/hr + commission**. . You'll own daily scheduling and routing for our field crews — the connection point between technicians, customers, and leadership.. . - Dispatch and adjust technician routes in real time (ServiceTitan or similar). - Handle inbound calls: scheduling, pricing, service updates. - Promote and renew service memberships (commission eligible). - Maintain accurate records and invoicing. Requires: 1+ years dispatching/scheduling/customer service (HVAC a plus), tech-savvy, organized under pressure, valid driver's license, U.S. work authorization, background check + drug screen.. . Full-time, onsite. Medical/dental/vision, 401(k) match, PTO, uniforms & PPE, OT available, room to grow across brands.

Experience: Not required
Employment: Full-time
Schedule: Monday - Friday 7 AM - 4 PM
Salary: $27 – $32 hourly
Benefits: Commission Opportunity: Memberships and Service Upgrades
Starting time: Immediate start!

About Hickory:
HVAC company serving customers across Long Island, NY. We're scaling across our brands and building out our field and support teams to match — with a focus on giving technicians and staff real tools, training, and room to grow.