Dispatcher

Lloyd Home Service; Montpelier (VT); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Health insurance, company pays 90%

Paid time off and holidays

Paid training and classes

Company provided tech including iPad & iPhone

Retirement-3% company match

Job summary

Lloyd Home Service in Montpelier, Vermont, is looking for a Dispatcher to support daily operations by efficiently scheduling and dispatching technicians. The role requires strong critical thinking to ensure the best technician fit for each call.

The ideal candidate will have excellent communication and customer service skills, with a high school diploma and experience in a fast-paced environment. This position offers an hourly wage between $20.00 and $28.00 hourly, with a range of benefits including health insurance and paid time off.

Qualifications

• High school diploma/GED required, associate degree preferred.
• Self-starter and reliable with flexibility in hours.
• Excellent communication and customer service skills.

Responsibilities

• Dispatch all service calls to ensure scheduling efficiency.
• Manage the dispatch board and maximize productivity.
• Notify clients if a technician will not arrive on time.

Skills

Communication skills

Customer service skills

Telephone etiquette

Flexibility

Education

High school diploma/GED

Associate degree preferred

Job description

Perks & Benefits

• Retirement-3% company match
• PTO, Vacation & Sick Pay
  • 0-2 years 1 week PTO/Vacation and 40hrs sick pay.
  • 3-5 years 2 weeks PTO/Vacation 1 week sick pay
  • 5+ years 3 weeks PTO/Vacation and 1 week sick pay
• Paid holidays after 3 months of employment including New Years Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas
• Your birthday off paid!
• Full company workers compensation insurance protection
• Company breakfast 2x a week
• Free drinks
• Spiffs/Bonus pay on top of hourly pay
• Company provided uniforms and shoe covers
• Weekly payroll
• Incentive and training trips
• Rewards & contests
• Company provided tech including ipad & iphone
• Company paid haircuts for technicians
• Paid training, classes, tuition and books with a 2 year payback agreement.
• Health insurance, company pays 90%
• Dental & Vision insurance
• Life insurance
• Accident insurance
• Company paid long & short term disability
• Free golfing at Woodbury Golf Course under our membership.

Job Description

The Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call.

Responsibilities

• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generate revenue. Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-schedule the time at the client’s convenience.
• Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians.
• Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.

Qualifications

• High school diploma/GED required, associate degree preferred.
• Self-starter, reliable, flexibility with hours.
• Telephone etiquette and working knowledge of computers a must.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast paced environment.
• Valid driver's license.
• Ability to pass a background check.
• Ability to pass a drug screening for all illegal substances in Vermont.

Hourly range $20.00 to $28.00 per hour

Work location: In person. Must reliably commute to Montpelier, VT 05602.