Dispatcher

Compaan Door & Operator Company; Michigan; On-site; USD 45,000 - 60,000; Full time

Job summary

Compaan Garage Doors in Holland, MI is seeking a logistics-minded Dispatcher to join our team. You’ll schedule and route technicians, keep customers updated on arrival windows, and help lead our transition from Jobber to ServiceTitan in a fast-paced, service-driven environment.

The ideal candidate has 2+ years in dispatch or logistics, thrives under pressure, and is fluent with Jobber/ServiceTitan or similar tools.

Qualifications

• 2+ years of dispatch, scheduling, or logistics experience.
• Experience with Jobber or ServiceTitan is a plus.
• Able to stay calm, organized, and clear under pressure.
• Knowledge of West Michigan geography.

Responsibilities

• Schedule and route technicians by skill, location, parts, and priority.
• Fit urgent and 24/7 emergency calls into the day.
• Confirm parts and equipment are ready before jobs are booked.
• Keep customers updated on arrival windows and changes.
• Hold technicians to job standards: on-time arrivals, notes, photos, and same-day closeout.
• Escalate recurring issues to management.
• Manage dispatch in Jobber and support the transition to ServiceTitan.
• Other duties as assigned.

Skills

Dispatch experience

Communication skills

Organizational skills

West Michigan geography

Tools

Jobber

ServiceTitan

Job description

Description

Compaan Garage Doors is a residential and commercial garage door company serving Michigan since 1955, with locations in Holland, Benton Harbor, and Traverse City. We are an IDA Top 100 Dealer with a 4.9-star rating from more than 1,830 customer reviews.

Position Overview:

We are seeking a logistics-minded Dispatcher to join our team in Holland, MI. You’ll schedule and route our technicians, keep customers updated, and hold the field team to our job standards. You’ll work in a fast-moving, rapidly changing environment, starting in Jobber and helping lead our move to ServiceTitan.

Responsibilities:

• Schedule and route technicians by skill, location, parts, and priority
• Fit urgent and 24/7 emergency calls into the day
• Confirm parts and equipment are ready before jobs are booked
• Keep customers updated on arrival windows and changes
• Hold technicians to job standards: on-time arrivals, notes, photos, and same-day closeout
• Escalate recurring issues to management
• Manage dispatch in Jobber and support the transition to ServiceTitan
• Other duties as assigned

Requirements:

• 2+ years of dispatch, scheduling, or logistics experience, ideally in the trades
• Thrives in a fast-moving, rapidly changing environment and picks up new tools quickly
• Hands-on experience with Jobber or ServiceTitan is a plus
• Comfortable holding a team accountable without direct authority
• Calm, organized, and clear under pressure
• Knowledge of West Michigan geography

Schedule:

• Monday - Friday 7AM - 4:30PM

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