Dispatcher

Kobussen Buses, Ltd.; Melrose Park (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Kobussen Buses, Ltd. in Wisconsin is seeking a Dispatcher to coordinate bus routes, drivers, and schedules for safe, timely student transportation.

The role requires strong communication, problem-solving, and the ability to manage multiple tasks under tight deadlines. Responsibilities include scheduling routes, handling driver substitutions, monitoring GPS and radio communications, maintaining records, assisting payroll, and training new drivers while ensuring compliance with safety standards

Qualifications

• High school diploma or equivalent required; additional training in transportation management is a plus.
• CDL license with S and P endorsements is required.
• Prior experience in dispatching, transportation coordination, or a similar role is preferred.
• Strong communication and customer service skills are essential.
• Proficiency with dispatch software, GPS tracking, and Microsoft Office.
• Ability to multitask and work under pressure.
• Knowledge of service area demographics is helpful.
• Ability to lift up to 25 pounds.
• Availability for early mornings, evenings, or emergency shifts.

Responsibilities

• Schedule and assign bus routes to ensure timely student transportation.
• Make driver substitutions as necessary and instruct substitutes on routes.
• Monitor radio communications and provide real-time support to drivers.
• Adjust schedules and routes in response to traffic, weather, or emergencies.
• Maintain accurate records of driver assignments and route changes.
• Assist with payroll.
• Respond to inquiries from parents, school officials, and transportation staff.
• Collaborate with school administrators and transportation staff to resolve issues.
• Ensure compliance with safety regulations and school district policies.
• Assist in training new drivers on route procedures and communication protocols.
• Utilize transportation software and GPS tracking systems to monitor bus locations.
• Document and report any incidents, accidents, or maintenance needs promptly.
• Acquire and maintain a CDL license with S and P endorsements.
• Fill in as a school bus driver when necessary.
• Perform other duties as assigned.

Skills

Communication

Multitasking

Problem solving

Customer service

Math skills

Attention to detail

Ability to work under pressure

Education

High school diploma or equivalent

Transportation management training (plus)

Tools

Dispatch software

GPS tracking systems

Microsoft Office

Job description

We are seeking a highly organized and detail-oriented Dispatcher to oversee the coordination of bus routes, drivers, and schedules. The ideal candidate will ensure efficient and safe transportation for students while maintaining communication with drivers, school staff, and parents. This role requires excellent problem-solving skills, strong communication abilities, and the capacity to manage multiple tasks under time-sensitive conditions. Kobussen Buses is a third-generation, family-owned transportation company with over 1,100 employees. Join our team today and experience meaningful work with competitive pay.Key Responsibilities:Schedule and assign bus routes to ensure timely student transportation.Make driver substitutions as necessary. Ensure substitutes are instructed on routes and are given complete route information.Monitor radio communications and provide real-time support to drivers.Adjust schedules and routes in response to traffic conditions, weather, or emergencies.Maintain accurate records of driver assignments and route changes.Assist with preparing payroll.Respond to inquiries from parents, school officials, and transportation staff regarding schedules and delays.Collaborate with school administrators and transportation staff to resolve issues.Ensure compliance with safety regulations and school district policies.Assist in training new drivers on route procedures and communication protocols.Utilize transportation software and GPS tracking systems to monitor bus locations.Document and report any incidents, accidents, or maintenance needs promptly.Acquire and maintain a CDL license with S and P endorsements.Fill in as a school bus driver when necessary.Perform other duties as assigned.High school diploma or equivalent required; additional training in transportation management is a plus.Prior experience in dispatching, transportation coordination, or a similar role is preferred.Considerable knowledge of the demographics of the service area.Excellent verbal and written communication skills.Excellent customer service skills.Ability to acquire and maintain a CDL license with S and P endorsements and drive school bus.Proficiency in using dispatch software, GPS tracking systems, and Microsoft Office applications.Ability to multitask and work efficiently under pressure.Strong problem-solving skills and attention to detail.Proficiency in math skills.Availability to work early mornings, evenings, or emergency shifts as needed.Physical Requirements:Ability to remain seated for extended periods while monitoring dispatch systems.Capability to operate a computer, radio, and other office equipment.Ability to lift up to 25 pounds.Work Environment: This position operates primarily in an office setting with regular interaction via radio and phone with drivers and school personnel.Kobussen Buses Ltd is an equal opportunity employer and does not discriminate based on protected characteristics including, but not limited to, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.