Motor Coach Dispatcher

Paycom - ATS; Town of Sun Prairie (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Kobussen Buses Ltd in Wisconsin is seeking a Motor Coach Dispatcher to efficiently schedule and dispatch trips, assign drivers and equipment, and ensure all trips are fully staffed.

You will maintain trip records, support school bus charters, monitor operations for issues, and stay compliant with regulations. A high school diploma is required; CDL with S and P endorsements is preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatching or transportation coordination preferred.
• Proficiency with dispatch software, GPS, and MS Office.
• Ability to multitask and work under pressure.

Responsibilities

• Dispatch & Operations: Schedule and dispatch all motor coach trips, ensuring proper driver and equipment assignment.
• Coordinate with internal locations and partner offices to ensure all trips are fully covered.
• Monitor daily operations and proactively resolve scheduling conflicts or service issues.
• Maintain accurate trip records, logs, and dispatch documentation.
• Assist with school bus charter bookings as needed.
• Financial & Administrative: Ensure accounts receivable remain current and assist with billing discrepancies.
• Industry Awareness & Compliance: Stay current on regulations and company policies; ensure dispatch practices comply.

Skills

Dispatching

Transportation coordination

Customer service

Verbal communication

Written communication

Organizational skills

Problem-solving

Education

CDL license with S and P endorsements

Tools

Dispatch software

GPS tracking systems

Microsoft Office

Job description

The Motor Coach Dispatcher position is responsible for the efficient scheduling and dispatching of motor coach operations while actively generating new business and maintaining client relationships. This role ensures all trips are properly staffed and executed. Kobussen Buses is a third-generation, family-owned transportation company with over 1,100 employees. Join our team today and experience meaningful work with competitive pay.Key Responsibilities:Dispatch & OperationsSchedule and dispatch all motor coach trips, ensuring proper driver and equipment assignment.Coordinate with internal locations and partner offices to ensure all trips are fully covered.Monitor daily operations and proactively resolve scheduling conflicts or service issues.Maintain accurate trip records, logs, and dispatch documentation.Assist with school bus charter bookings as needed.Financial & AdministrativeEnsure accounts receivable remain current by monitoring outstanding balances and following up with clients.Work collaboratively with accounting to resolve billing discrepancies.Support accurate pricing based on current market conditions and operational costs.Industry Awareness & ComplianceStay current on industry trends, including pricing, driver pay structures, and regulatory changes.Ensure dispatch practices comply with all applicable transportation regulations and company policies.Acquire and maintain a CDL license with S and P endorsements.Fill in as a school bus driver when necessary.Perform other duties as assigned.High school diploma or equivalent required; additional training in transportation management is a plus.Prior experience in dispatching, transportation coordination, or a similar role is preferred.Strong organizational and multitasking skills in a fast-paced environment.Excellent verbal and written communication skills.Excellent customer service skills.Ability to acquire and maintain a CDL license with S and P endorsements and drive school bus.Proficiency in using dispatch software, GPS tracking systems, and Microsoft Office applications.Ability to multitask and work efficiently under pressure.Strong problem-solving skills and attention to detail.Proficiency in math skills.Physical Requirements:Ability to remain seated for extended periods while monitoring dispatch systems.Capability to operate a computer, radio, and other office equipment.Ability to lift up to 25 pounds.Work Environment: This position operates primarily in an office setting with regular interaction via radio and phone with drivers and school personnel.Kobussen Buses Ltd is an equal opportunity employer and does not discriminate based on protected characteristics including, but not limited to, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.