Dispatcher

NorthWest EMS; McKees Rocks (Allegheny County); On-site; USD 24,797,000 - 35,818,000; Full time

Benefits offered by this job

Competitive starting wage with meritIn

Medical, vision, and dental insurance

401(k) plan with company match

Life and supplemental insurances

Paid time off

Bereavement pay

$100 yearly uniform allowance

Job summary

NorthWest EMS is seeking an EMS Dispatcher to handle inbound calls, assess needs, and coordinate emergency resources across 15 municipalities in Allegheny County. The role includes scheduling transports, documenting incidents, and producing daily run reports.

Full-time position with flexible shifts (8, 12, 16 hours) and weekend/holiday requirements. Benefits include health coverage, retirement plan, and uniform allowance. Equal opportunity employer.

Qualifications

• High School Diploma or GED is required.
• Act 33/34/73 clearances are required.
• PA Certified EMT or Nationally Registered EMT preferred.

Responsibilities

• Answer inbound calls promptly and politely.
• Determine caller needs and provide appropriate EMS assistance.
• Direct crew movement and allocate resources based on system status.
• Schedule non-emergency transports and courtesy shuttle appointments.
• Document incidents thoroughly and prepare daily run reports.

Education

High School Diploma or GED

Act 33, 34, and 73 clearances

PA Certified EMT or Nationally Registered EMT

Tools

AHA BLS for Healthcare Provider

ICS 100, 200, 700, 800

Job description

Work Hours: Flexible Scheduling - 8, 12, & 16 hour shifts, weekends and holidays required. Schedule TBD. Full time position available.

NorthWest EMS is a professional non-profit ambulance service covering the 911 medical services for 15 municipalities in Allegheny County as well as the Pittsburgh International Airport. NorthWest EMS responds to over 20,000 calls for service each year.

NorthWest EMS offers a diverse work environment under a progressive medical command system.

The EMS Dispatcher will be responsible for tasks including, but not limited to:

• Answering inbound calls promptly and politely
• Listening to the caller and determining what type of assistance they require
• Directing crew movement and allocation of emergency resources based on system status management
• Scheduling non-emergency transports and courtesy shuttle appointments
• Thorough documentation of each incident
• Preparation of daily run reports

REQUIREMENTS

• Valid Drivers License
• High School Diploma or G.E.D.
• Act 33, 34, and 73 clearances

PREFERRED

• PA CertifiedEMTor Nationally Registered EMT with ability to become PA Certified
• AHA BLS for the Healthcare Provider (or equivalent)
• EVOC/EVDT
• At least 2 years EMS experience
• ICS 100, 200, 700, 800
• Certified Emergency Medical Dispatcher

BENEFITS

• Competitive starting wage with yearly merit increase
• Medical, vision, and dental insurance for full time
• 401(k) plan with company match
• Life and supplementalinsurances (full time eligible for free group term life)
• Paid time off (full-time)
• Bereavement pay (full time)
• $100 yearly uniform allowance (full time)

*pay discussed upon offer/commensurate with experience

Qualifications

Education

Required

High School Diploma or better.

Licenses & Certifications

Required

Drivers License-Fleet

Preferred

EMT

Equal Opportunity Employer
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