Dispatcher

docgo; Madison (WI); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401K

Weekly Pay

Job summary

DocGo's Ryan Brothers Ambulance in Madison, WI is hiring a full-time Dispatcher for weekend days on the night shift. The role offers an hourly rate of $22-$27 and full benefits including medical, dental, vision, PTO, 401(k) and weekly pay.

You will coordinate EMTs/Paramedics, dispatch calls in CAD, ensure accurate demographics and insurance data, and deliver top-notch service to hospitals and the public. Strong typing, English proficiency, and CAD experience preferred.

Qualifications

• Must have a high school diploma or GED.
• Typing speed of 30+ wpm with data-entry experience.
• Strong organizational and multitasking abilities.
• Excellent listening and communication skills.
• Experience with CAD dispatch software preferred.

Responsibilities

• Coordinate EMT/Paramedic workflows and tasks.
• Dispatch calls in CAD system efficiently.
• Provide top-tier customer service to facilities, the public, and staff.
• Verify patient demographics, insurance info, and authorizations.
• Dispatch ambulances to scheduled runs and coordinate transport.

Skills

Typing 30+ wpm

Communication skills

Multitasking

English proficiency

CAD familiarity

Education

High school diploma

Tools

CAD software

Job description

Title: Dispatcher
Location: Madison, Wisconsin
Night Shift Hourly Rate: $22 - $27 per hour
Employment Type: Full-Time
Schedule: Weekend Days
Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off (PTO), 401K, and Weekly Pay.

About Ryan Brothers Ambulance by DocGo:

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ryan Brothers Ambulance medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities:

• Coordinate the work and activities of EMTs and Paramedics.
• Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and/or the public
• Receive, prioritize, and dispatch calls in CAD system
• Provide top tier customer service to medical facilities, the public, and our employees
• Gather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payers
• Maintain professional demeanor in office and while on the phone with customers
• Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities
• Intake a large call volume and triage to determine appropriate level of care and coordinate transport
• Display knowledge of appropriate medical terminology and conditions
• Excellent verbal communication skills.
• Perform other duties as required/assigned.

Qualifications:

• High school diploma or general education degree (GED)
• Ability to type 30+ words per minute with experience in data entry
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business
• Proficient in English (oral and written)
• Proven experience as a dispatcher in a relevant field (preferred)
• EMS/Clinical background (preferred)
• Tech-savvy with knowledge of computer aided dispatch software (CAD) (preferred)

EEO/AAP Statement:

DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affinity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.