Dispatcher

DocGo; Goodlettsville (TN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Flexible schedules

Paid time off

Job summary

DocGo is seeking a dispatcher in Goodlettsville, TN. The role involves receiving, prioritizing, and dispatching EMS calls using CAD software, coordinating EMTs and ambulances, and delivering excellent service to hospitals and patients.

The position requires a high school diploma (GED acceptable), strong English communication, fast typing, and solid multitasking abilities. Flexible 24/7 shifts are common in EMS environments, with day and night options.

Qualifications

• High school diploma or GED required.
• Experience as dispatcher in EMS/clinical preferred.
• Proficient with CAD dispatch software.

Responsibilities

• Receive, prioritize, and dispatch calls using CAD.
• Coordinate EMS resources and EMTs for transport.
• Provide top-tier customer service to facilities and patients.
• Maintain professional demeanor on calls and in office.
• Gather patient billing information and signatures.
• Dispatch ambulances for scheduled runs and triage calls.

Skills

Team player

Communication skills

Multitasking

Active listener

Critical thinking

English proficiency

Education

High school diploma or GED

Tools

CAD software

Job description

Title: Dispatcher Pay Rate: $20 - $24 per hour based on experience Location: Goodlettsville, TN Employment Type: Full Time and Part time Schedule: Day Shift or Night Shift

Benefits

• Competitive compensation and benefits package (with company contribution)
• Flexible schedules
• Paid time off

About Ambulnz by DocGo

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Dispatcher Requirements

• Be a team player, as EMS is a team effort, and providers must provide necessary assistance to ensure system readiness and adherence to quality assurance standards.
• Be flexible as emergency services operate on a 24-hour clock - your work shift schedule may vary due to the nature of the business.
• Coordinate the Work and Activities of EMTs.
• Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public.
• Receive, prioritize, and dispatch calls in the CAD system.
• Provide top tier customer service to medical facilities, the public, and our EMTs.
• Gather patient billing information and appropriate billing signatures.
• Roll up your sleeves and get things done!
• Maintain professional demeanor in the office and while on the phone with customers.
• Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities.
• Intakes a large call volume, triages to determine appropriate level of care and coordinate transport.
• Perform other duties as required or assigned.

Dispatcher Qualifications

• High school diploma or general education degree (GED)
• Proven experience as a dispatcher in a relevant field (EMS/ Clinical background is preferred)
• Tech-savvy with knowledge of computer aided dispatch software (CAD)
• Fast typing (30 words/minute)
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Preferred - Emergency medical technician training and certification

EEO/AAP Statement

DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. At DocGo, we know our extraordinary team is what drives our growth, so we’re creating equally extraordinary ways to help return the favor. Our DocGo Academy gives you the clinical skill training you need to move beyond EMS and transportation. With our Employee Equity Incentive Plan, qualified employees receive an ownership stake in DocGo. We’re not just moving healthcare forward. We’re moving you forward.