Dispatcher

Nilesschools; Louisiana; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading transportation company seeks a Dispatcher to oversee bus scheduling and driver communication. The role emphasizes safety and customer service, requiring strong communication skills and relevant experience. Join a team dedicated to innovation and safety in student transportation.

Benefits

Career Advancement Opportunities

Positive Work Environment

Qualifications

• 3-5 years of relevant experience required.
• Ability to work under time constraints.

Responsibilities

• Oversee all routes and bus scheduling.
• Handle heavy phone and radio traffic.
• Provide solutions to drop-off and pick-up issues.

Skills

Communication

Customer Service

Computer Literacy

Education

High School Diploma or Equivalent

Tools

Radio Dispatch Equipment

Job description

First Student Dispatcher Job Description

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology in the transportation industry.

At First Student, our Dispatchers reflect our commitment to safety and customer service. The Dispatcher is responsible for dispatching buses, ensuring on-time route performance, and counseling drivers and monitors on the front line.

We are proud to offer:

• Tremendous career advancement opportunities due to a strong presence across North America
• A positive and rewarding work environment

Dispatcher Responsibilities:

• Oversee all routes and bus scheduling
• Counsel and coach drivers and monitors
• Handle heavy phone and radio traffic
• Address scheduling and driver complaints, reporting to the Operations Supervisor/Contract Manager
• Serve as the primary communication liaison with major contracted customers
• Handle charter reservations, billing, or driver payroll as needed
• Provide solutions to drop-off and pick-up issues
• Perform back-up driver duties or miscellaneous clerical tasks
• Complete special projects as assigned
• Assist with supervision of daily operations

Experience and Skills Required:

• 3-5 years of relevant experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to work under time constraints and deadlines
• Previous experience in terminal operations, dispatch, or driving
• Computer literacy
• Subject to DOT drug testing and physical requirements, in accordance with 49 CFR Part 40, prohibiting Schedule I drugs, including marijuana.

First Student's commitment to customer service, safety, and dependable transportation creates a work environment you'll love. As a large company with 120,000 staff and over 2.5 billion customers worldwide, we offer security, a promising future, and excellent training.

Apply today to join our team!

We aim to foster a culture where all people are First. We are committed to attracting and retaining a diverse workforce, and all qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We also promote a drug-free workplace. For positions in San Francisco or Los Angeles, California, we consider qualified applicants with criminal histories consistent with local fair chance ordinances. First is an equal opportunity employer and supports an inclusive culture for future growth.

In Washington state, all technician and driving roles, including van drivers and others requiring vehicle operation, are safety-sensitive and subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to a drug-free workplace and will consider applicants with criminal histories in accordance with applicable fair chance laws. For more information, see the Philadelphia Fair Chance Hiring Law poster at this link.