Dispatcher

Casteel Heating, Cooling, Plumbing & Electrical; Lawrenceville (GA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive pay + bonus

Consistent schedule

Career advancement

Training & development

Healthy work-life balance

Family-oriented culture

Job summary

Casteel Heating, Cooling, Plumbing & Electrical in Georgia is seeking a highly organized Dispatcher to coordinate daily schedules for HVAC, plumbing, and electrical technicians. The role involves routing, maintaining customer records, and serving as the communication link between customers, technicians, and leadership.

You'll schedule service calls, prioritize requests, dispatch staff based on availability and skills, monitor progress, and help forecast workload.

Qualifications

• Prior dispatching or scheduling experience preferred.
• Strong computer and data entry skills.
• Excellent organizational and multitasking abilities.
• Strong verbal and written communication skills.
• Ability to stay calm and make quick decisions in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Customer service mindset with attention to detail.

Responsibilities

• Schedule and coordinate service calls efficiently.
• Receive and prioritize emergency and non-emergency requests.
• Dispatch technicians based on availability, location, and skill.
• Maintain daily dispatch board and technician schedules.
• Monitor technician routes and job progress.
• Prioritize calls based on urgency and customer needs.
• Forecast workload and staffing 2–3 days ahead.
• Communicate job details and updates to technicians.
• Coordinate parts requests with parts department.
• Maintain accurate customer and service records.
• Confirm next-day appointments.

Skills

Dispatching experience

Data entry

Organizational skills

Verbal & written communication

Calm under pressure

Problem-solving

Customer service

Education

High school diploma or equivalent

Job description

Casteel Heating, Cooling, Plumbing & Electrical is looking for a highly organized and customer-focused Dispatcher to join our team!
Schedule: Tuesday - Saturday, 10:00 AM - 7:00 PM
Pay: $19.00 - $22.00 per hour, plus bonus potential

Why Join Casteel?

• Competitive hourly pay with bonus opportunities
• Consistent weekly schedule
• Career advancement opportunities
• Ongoing training and professional development
• Healthy work-life balance
• Supportive, family-oriented culture

Position Summary As a Dispatcher, you will play a critical role in coordinating the daily schedules of our HVAC, Plumbing, and Electrical technicians. You'll ensure efficient routing, maintain accurate customer records, and serve as a key communication link between customers, technicians, and leadership teams.

Key Responsibilities

• Schedule and coordinate service calls efficiently
• Receive and prioritize emergency and non-emergency requests
• Dispatch technicians based on availability, location, and skill set
• Manage and maintain the daily dispatch board and technician schedules
• Monitor technician routes and job progress throughout the day
• Prioritize calls based on urgency and customer needs
• Forecast workload and staffing needs 2-3 days in advance
• Communicate job details, traffic updates, and customer requirements to technicians
• Coordinate parts requests with the parts department
• Maintain accurate customer and service records
• Confirm appointments for the following business day

Qualifications

• Previous dispatching or scheduling experience preferred
• Strong computer and data entry skills
• Excellent organizational and multitasking abilities
• Outstanding verbal and written communication skills
• Ability to remain calm and make sound decisions in a fast-paced environment
• Strong problem-solving and critical-thinking skills
• Customer service mindset with attention to detail
• High school diploma or equivalent required
• Experience in HVAC, plumbing, electrical, home services, or related industries is a plus