Dispatcher

Transdev; North Las Vegas (NV); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Vacation days up to 10 per year

Sick days: 3 after year 1; 8 after two

10 paid holidays annually

Pension plan

Medical, dental and vision

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev in Las Vegas, NV is seeking a Dispatcher (Paratransit) to oversee road service, track performance, and provide exceptional customer support to clients.

The role emphasizes safety, DOT compliance, and the ability to respond quickly to incidents. Union pay scale applies with progression and benefits included.

Qualifications

• 3–5 years of dispatching experience.
• Strong customer service orientation.
• Excellent verbal and interpersonal communication.
• Strong problem solving and analytical skills.
• Ability to work shifts or flexible schedules as needed.
• DOT drug testing policy awareness.

Responsibilities

• Oversee road service by monitoring trip performance and timeliness.
• Provide customer support addressing questions, no-shows, cancellations and missed trips.
• Serve as liaison between operators and emergency services during incidents.
• Manage daily service by reviewing routes and proactively addressing issues.
• Perform additional duties as required by supervision.

Skills

Dispatching experience

Customer service

Verbal communication

Interpersonal skills

Problem solving

Shift work

Education

High School Diploma or GED

Technical Degree

Job description

Dispatcher (Paratransit)

Transdev in Las Vegas, NV is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.

We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

CBA Position:

Position Subject to Collective Bargaining Agreement:

• $24.50 - $34.20 (Union Collective Bargaining Agreement Payscale)
• Starting pay $24.50 with progression to $34.20 over 6 years.

Benefits include:

• Vacation: Up to 10 days per year
• Sick days: 3 days after one year of service; 8 days after two years of service
• Holidays: 10 paid holidays annually
• Other standard benefits: Pension Plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

Key Responsibilities:

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications:

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions-0% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

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