Dispatcher

Transdev; Lancaster (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Dispatcher to oversee road service and provide exceptional customer support. This role involves tracking trip performance, managing emergency situations, and ensuring customer satisfaction. Join a dynamic team that values safety and customer service, while enjoying a comprehensive benefits package including medical, dental, and retirement plans. This is a fantastic opportunity to contribute to a leading mobility company that empowers freedom of movement across the U.S. and beyond.

Benefits

Medical, Dental & Vision Insurance

401k Retirement Benefits

Paid Sick Leave

Vacation Days

Company Holidays

Qualifications

• 3-5 years' experience dispatching preferred.
• Ability to manage time effectively and work in a diverse environment.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures.
• Provide customer support by responding to questions and concerns regarding customer trips.
• Manage emergency situations for vehicle operators.

Skills

Customer Service

Problem Solving

Analytical Skills

Verbal Communication

Interpersonal Skills

Education

High School Diploma or GED

Technical Degree

Job description

Dispatcher

Transdev in Lancaster, California is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

CBA Position:

Position Subject to Collective Bargaining Agreement:

• $21.69 - $24.00 (Union Collective Bargaining Agreement Payscale)

• Starting pay $21.69 with progression to $24.00 over4years.

Benefits include:

• Vacation:70 hours to 120 hours days per year

Paid Sick Leave:All non-probationary dispatchers and customer service representatives who work thirty (30) or more days per year shall receive twenty-four (24) hours of sick leave on January

• 1 of each calendar year.; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.

• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.

• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.

• Other duties as required.

Qualifications:

• High School Diploma or GED; Technical Degree preferred.

• 3-5 years' experience dispatching preferred

• Excellent verbal, interpersonal and customer service skills.

• Problem solving and analytical skills.

• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Ability to communicate effectively orally and in writing.

• Ability to manage time effectively and work in a diverse environment.

• Ability to adapt to changing situations and willingness to help in a variety of situations.

• Ability to adapt to changing situations and willingness to help in a variety of situations.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

• Work environment will be a combination of both indoors and outdoors.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more atwww.TransdevNA.comor watch an overview video athttps://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants:PleaseClick Herefor CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 5208

Pay Group: UD5

Cost Center: 55374

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.