Dispatcher

Alta Equipment Group; Kentwood (MI); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Training

Benefits package

401(k) with match

Competitive wages

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Group is seeking a dedicated Service Dispatcher in Kentwood, MI. This full-time role is on the first shift, Monday through Friday, focused on coordinating field technicians for service requests and preventive maintenance, prioritizing calls, and ensuring timely invoicing and orderly paperwork.

The ideal candidate has strong technical knowledge, solid computer skills (Word, Excel, Outlook), and ERP familiarity.

Qualifications

• Previous dispatching, warranty administrative or mechanic experience is highly preferred.
• Strong technical knowledge base to answer technician questions.
• Must have strong computer skills and working knowledge of Word, Excel and Outlook. ERP experience is a plus.
• Excellent verbal and written communication skills.
• Excellent time management and ability to communicate with all levels of coworkers and customers.
• Intermediate language skills to read, interpret safety rules and write routine reports.

Responsibilities

• Dispatch Technicians to handle service requests and PM.
• Take, record and prioritize customer calls for service requests.
• Compile and complete customer summary invoicing.
• Organize and file paperwork for the department.
• Answer internal and customer service calls.
• Weekly payroll time card entry.
• Open and close work orders and record story lines into orders.
• PM running and monitoring throughout the month.
• PM tracking reports and audit completed work for weekly meetings.
• PM scheduling for technicians.
• Direct technicians to closest skilled resource for field work.
• Monitor fleet service calls and assignments.
• Monitor Fleetmatics for on-time visits.
• Generate reports on PMs, overtime, and clocks.
• Assist technicians with finding technical data.
• Incorporate Alta's Guiding Principles daily.

Skills

Dispatching

Warranty administration

Mechanic experience

Computer skills

ERP experience

Verbal and written communication

Time management

Tools

Microsoft Word

Excel

Outlook

Job description

Posted Thursday, July 23, 2026 at 5:00 AM | Expires Tuesday, October 6, 2026 at 4:59 AM

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

Our Material Handling group is seeking a full-time Service Dispatcher. This position is first shift, Monday to Friday. The primary responsibilities of the position consist of, but are not limited to:

• Dispatch Technicians to handle service requests and preventive maintenance (PM)
• Take, record and prioritize customer calls for service requests
• Compile and complete customer summary invoicing
• Organize and file paperwork for the department
• Answering internal and customer service calls
• Weekly payroll time card entry
• Opening and closing work orders, including accurately recording story lines into each order
• PM running & monitoring throughout the month
• PM tracking reports & audit completed work for weekly meeting
• PM scheduling for technicians
• Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers
• Fleet service call monitoring & assignment
• Fleetmatics monitoring to ensure technicians are on time at field accounts
• Responsible for various reports (PM's completed, overtime, non-productive clocking, first start tracking, tracker audits)
• Assist Technicians with finding technical data
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned

Desired Skills and Qualifications:

• Previous dispatching, warranty administrative or mechanic experience is highly preferred
• A strong technical knowledge base is desired to answer technician questions
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.

Alta Equipment Group is an equal opportunity employer.This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law.If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!