Field Service Supervisor

ALTG; Tampa (FL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Training

Tuition assistance

Employee stock purchase program

Medical, dental & vision insurance

401(k) with match

Competitive wages

Paid time off

10 paid holidays

Job summary

Alta Equipment Group, in Tampa, FL, is seeking a Field Service Supervisor to lead and develop the field service team while ensuring safe, efficient, profitable, and customer-focused operations.

You will oversee technician performance, service revenue, and WIP management, coordinating schedules and maintaining communication with customers and vendors. Weekend on-call rotation is required for your segment.

Qualifications

• 2-4 years of oversight experience preferred.
• Dealership experience is highly preferred.
• Good mechanical aptitude.
• Excellent written and verbal communication skills.
• Good customer relations and people skills.
• Ability to manage others.
• Computer Skills - Microsoft Word, Excel, Outlook and BI; Fleetmatics, Paytrace, Concur, Extend.
• Language Skills - read/interpret safety rules and write routine reports; speak before groups.

Responsibilities

• Organize and present at weekly tech meetings and safety training.
• Maintain high-quality service delivery in an efficient, productive, and profitable manner.
• Maintain ongoing maintenance schedules for service accounts.
• Coordinate all scheduled maintenance, replacements, and customer service work orders.
• Assist or assign teams to ensure work quality and communications.
• Maintain open and positive communication with employees, departments, customers, and vendors.
• Staffing level and workload distribution to meet needs.
• Lead a team of 20+ Field Technicians.

Skills

Oversight experience

Dealership experience

Mechanical aptitude

Written & verbal communication

Customer relations

People management

MS Office (Word/Excel/Outlook)

BI tools

Safety rule comprehension

Tools

Fleetmatics

Paytrace

Concur

Extend

BI software

Microsoft Office

Job description

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Tuition assistance
• Employee stock purchase plan
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Paid time off
• 10 paid holidays

Our Construction Equipment group is seeking a full-time Field Service Supervisor to work onsite five days a week at our Tampa, FL location. The Field Service Supervisor is responsible for leading, coordinating, and developing the field service team while ensuring safe, efficient, profitable, and customer-focused service operations. This role is accountable for technician performance, service revenue, customer satisfaction, work-in-progress (WIP) management, work order accuracy, communication, and overall service department profitability.

Responsibilities

for this role include but are not limited to:

• Organize and present at weekly tech meetings and safety training
• Maintain high-quality service delivery in an efficient, productive, and profitable manner
• Maintain ongoing maintenance schedules for service accounts
• Organize, coordinate, and schedule all scheduled maintenance, replacement, and Customer service work orders
• Assist or assign assistance for technician on accounts to ensure work quality
• Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors
• Maintain appropriate staffing level and workload distribution to meet customer and business needs

Provide leadership and operational management for a team of 20+ Field Technicians

• Dispatch according to priority
• Meet or exceed monthly budgeted revenue with a 65% or higher GP
• Work with PSSR to quote repairs timely and accurately
• Open and close work orders with accuracy and clarity for customer billing
• Monitor employee training progress
• Discipline according to the Alta Handbook– working closely with HR
• Oversee payroll entry and audit for accuracy
• Purchase order acquisition and coordination
• Monitor work in progress daily
• Responsible for condition of service vehicles and facility
• Required to be in the on the weekend on call rotation for your segment
• Perform yearly technician reviews
• Promote a positive customer experience
• Incorporates Alta's Guiding Principles into daily activities
• Performs other duties as needed

Key Performance Measures

• Field Service Revenue
• Service Gross Profit
• Technician Productivity and Utilization
• Billable Hours and Labor Recovery
• WIP and WIP Aging
• Customer Satisfaction
• Work Order Accuracy
• Parts Capture and Revenue
• Rework Reduction
• Safety Performance
• Training and Certification Completion
• Overall Service Department Profitability

Desired Skills and Qualifications

• 2-4 years of previous oversight experience preferred
• Dealership experience is highly preferred
• Good mechanical aptitude
• Excellent written and verbal communication skills
• Good customer relations and people skills
• Ability to successfully manage others
• Computer Skills - Microsoft Word, Excel, Outlook and Business Intelligence (BI); Fleetmatics, Paytrace, Concur, and Extend
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization .
• Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands/Work Environment

• Physical/Sensory Functions: Regularly will sit, use hands, talk/hear; Occasionally will stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision Requirements: Close vision (clear vision at 20 inches or less)
• Lift and/or Move Functions: Occasionally up to 25 pounds
• Work Environment: Occasionally will work near moving mechanical parts, exposed to fumes or airborne particles, outdoor weather conditions

About Alta

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.

What We Look For

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.

Other Opportunities at Alta

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

So, let’s start the conversation.

Alta Equipment Group is an equal opportunity employer.This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law.If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!