Dispatcher

Yitaltg; Illinois; On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Outstanding benefits package

401(k) with match

Paid time off

Job summary

Yitaltg in Montgomery, IL, is seeking a Service Dispatcher for first shift. Responsibilities include dispatching technicians, recording service requests, and organizing department paperwork. The ideal candidate will have experience with dispatching or mechanical services, strong technical skills, and excellent communication abilities.

Expect competitive pay between $20 and $26 per hour based on experience, along with outstanding benefits such as health insurance, 401(k) matching, and paid time off.

Qualifications

• Previous dispatching, warranty admin, or mechanic experience preferred.
• Strong technical knowledge to assist technicians.
• Excellent verbal and written communication skills.

Responsibilities

• Dispatch technicians for service requests and maintenance.
• Record and prioritize customer calls.
• Compiling customer summary invoicing reports.
• Organize paperwork for the department.
• Assist technicians with technical data.

Skills

Dispatching experience

Technical knowledge

Computer skills

Communication skills

Time management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP Systems

Job description

Posted Friday, June 19, 2026 at 4:00 a.m.

Service Dispatcher - Montgomery, IL

This position is first shift, Monday to Friday. The expected hourly pay is $20-$26/hr based on overall candidate experience.

Benefits

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

Responsibilities

• Dispatch Technicians to handle service requests and preventive maintenance (PM)
• Take, record and prioritize customer calls for service requests
• Compile and complete customer summary invoicing
• Organize and file paperwork for the department
• Answering internal and customer service calls
• Weekly payroll time card entry
• Opening and closing work orders, including accurately recording story lines into each order
• PM running & monitoring throughout the month
• PM tracking reports & audit completed work for weekly meeting
• PM scheduling for technicians
• Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers
• Fleet service call monitoring & assignment
• Fleetmatics monitoring to ensure technicians are on time at field accounts
• Responsible for various reports (PM's completed, overtime, non-productive clocking, first start tracking, tracker audits)
• Assist Technicians with finding technical data
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned

Desired Skills and Qualifications

• Previous dispatching, warranty administrative or mechanic experience is highly preferred
• A strong technical knowledge base is desired to answer technician questions
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands and Work Environment

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles

Equal Employment Opportunity

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!