Dispatcher

Pomp's Tire Service; Joliet (IL); On-site; USD 35,000 - 45,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid Time Off

Employee Discounts

Career growth opportunities

Job summary

A reputable tire service provider in Joliet, Illinois, is seeking a Dispatcher to enhance daily operations. This role involves managing service dispatch, documenting inquiries, and optimizing field unit efficiency. Required skills include proficiency in Microsoft Office, exceptional communication, and strong attention to detail. The position offers comprehensive benefits including health insurance, retirement savings, and opportunities for career growth. Ideal for a collaborative team player who thrives in a dynamic environment.

Qualifications

• Proficiency in Microsoft Office Suite with strong Excel and Outlook skills.
• Exceptional written and verbal communication skills.
• Strong attention to detail and accuracy in tasks.

Responsibilities

• Manage incoming calls and document essential information.
• Coordinate with departments for prompt issue resolution.
• Utilize telephone systems to dispatch crews efficiently.
• Monitor routes and schedules for optimized operations.

Skills

Microsoft Office Suite

Verbal communication

Written communication

Data entry

Team player

Attention to detail

Job description

At Pomp’s, we don’t idle—we drive careers forward! As a leading tire service company since 1939, we’re built on hard work, dedication, and a commitment to excellence.

We’re currently looking for a Dispatcher to join our team and play a critical part in our daily operations. This dynamic role involves managing tire service dispatch operations and assisting with service billing to ensure accurate record-keeping and seamless workflow efficiency. The hours for this position are: Friday 2:30pm-11pm, Saturday & Sunday 8am-8:30pm and Monday 2:30pm-11pm.

Why Join Us?

• Comprehensive Benefits – Eligible to enroll in medical, dental, vision at affordable rates
• Supplemental Benefits – Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance
• Retirement Savings – 401(k) with company match
• Paid Time Off – Holidays, sick time, vacation, and special “Happy Days” for life events available day one
• Employee Discounts – Save on company products
• Career Growth – Opportunities for skill development and advancement

What You’ll Do:

• Answer incoming calls and accurately document essential information
• Address inquiries and issues, coordinating with relevant departments or field units for prompt resolution
• Operate and manage a multi-line telephone system efficiently
• Utilize phone or computer systems to dispatch crews and field units to designated locations
• Assess and prioritize calls based on urgency to ensure timely responsesMonitor field unit routes and schedules to optimize daily operations
• Maintain and update call logs, records, and other essential documentation
• Perform additional duties as assigned to support dispatch operations

What You Need:

• Proficient in Microsoft Office Suite, with a strong focus on Excel and Outlook
• Exceptional written and verbal communication skills
• Strong attention to detail and accuracy in all tasks
• Quick and accurate data entry skills
• Collaborative team player with the ability to work effectively with others
• Able to thrive in a fast-paced, dynamic work environment
• Ability to lift, carry, or move up to 10 pounds regularly

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