Dispatcher - Tinton Falls

Aksarben Heating, Air Conditioning, Plumbing; Eatontown, Northern (NJ, KY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Health insurance

Dental and vision

401(k) match

PTO and holidays

Life insurance

Job summary

A. J. Perri Plumbing, Heating, Cooling is seeking an HVAC Dispatcher to coordinate scheduling and support our residential service technicians. This on-site role in Tinton Falls, NJ centers on efficient dispatch, routing, and customer scheduling in a fast-paced environment.

You will dispatch technicians, manage 200+ daily appointments, and keep accurate schedules while communicating with customers. The position includes competitive pay and benefits within a national service network.

Qualifications

• Proven experience as a Dispatcher in a busy environment.
• Experience coordinating 15-20+ technicians and 200+ daily appointments.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Dispatch HVAC service technicians to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor dispatch platform and call flow to ensure timely updates.
• Communicate with technicians and customers to provide appointment updates.
• Support field teams by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and technician productivity.

Skills

Dispatcher experience

Techs 15-20

High-volume scheduling

Google Maps

Microsoft Office

In-office work

Multitasking

Tools

Google Maps

Job description

Company Name

A. J. Perri Plumbing, Heating, Cooling

Overview

Pay: $22 - $25 per hourSchedule: Tuesday - Friday & either Saturday OR Sunday| 11:30 AM - 8:00 PMFull-time, year-round work

Join AJ Perri, a member of American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience delivering trusted home comfort solutions.

We are seeking a highly organized HVAC Dispatcher to coordinate scheduling and support our residential HVAC service technicians. This role is critical to ensuring efficient dispatch, technician routing, and customer scheduling throughout the day in a fast-paced, high-volume environment. This position is on-site in Tinton Falls, NJ

What We Offer

• Weekly pay via direct deposit
• Paid training and onboarding
• Insurance available after 31 days (low-cost medical plans available)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Clean office environment with strong team culture
• Career advancement opportunities within a national service network

Responsibilities

As an HVAC Dispatcher, you will:

• Dispatch HVAC service technicians efficiently to meet customer appointment times
• Manage incoming service requests and schedule heating and air conditioning service calls
• Coordinate technician routing and job assignments to maximize efficiency
• Monitor call flow through the HVAC service platform and dispatch system
• Communicate with technicians and customers to provide updates on HVAC service appointments
• Support field teams throughout the day by adjusting schedules and resolving routing issues
• Maintain accurate service scheduling and ensure technicians remain productive

Qualifications

What You Need

• Proven experience as a Dispatcher
• Experience managing 15-20+ technicians in a fast-paced environment
• Ability to manage a high-volume workload (200+ daily appointments) with accuracy
• Strong proficiency in Google Maps and manually routing calls
• Familiarity with Northern and Southern New Jersey geography preferred
• Prior experience in dispatch, scheduling, or call center environments (HVAC or home services preferred)
• Strong communication, customer service, and problem-solving skills
• Excellent multitasking abilities with the ability to remain calm under pressure
• Proficiency in Microsoft Office and multi-line phone systems
• Ability to work in-office daily (no remote work available)
• Flexibility to work assigned shifts and either Saturday or Sunday

Work Environment

• Fast-paced, high-demand office setting
• Requires constant multitasking and real-time decision-making
• Frequent communication with technicians and customers throughout the day

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.