Dispatcher

Prismhr Hire; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision

Paid Time Off

401(k) with Company Match

Career Advancement Opportunities

Job summary

Join zTrip as a Dispatcher, where you'll be a vital link between drivers, passengers, and operations. In this role, you will coordinate transportation requests, oversee active trips, and ensure timely service by communicating effectively with drivers and customers.

The ideal candidate will excel in a fast-paced environment, demonstrate strong problem-solving skills, and maintain professionalism under pressure.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to make sound decisions in a fast-paced environment.

Responsibilities

• Dispatch trips to drivers based on availability.
• Monitor trip progress and fleet activity.
• Respond quickly to service interruptions and delays.
• Serve as a primary point of contact for drivers.
• Communicate with customers regarding trip status.

Skills

Communication skills

Organizational abilities

Multitasking

Problem-solving

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Dispatch software

Job description

Dispatcher

Be the Link Between Drivers, Passengers, and Operations.

At zTrip, the largest taxi transportation company in the United States, our Dispatch team plays a vital role in keeping vehicles moving, customers satisfied, and daily operations running efficiently. We're seeking a highly organized and quick-thinking Dispatcher to join our operations team and help coordinate transportation services across our network.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage multiple priorities at once. As a Dispatcher, you'll serve as the communication hub between drivers, customers, and operational departments to ensure safe, reliable, and efficient service delivery.

Benefits & Perks

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Career Advancement Opportunities
• Ongoing Training and Development
• Stable, Year-Round Employment
• Collaborative and Supportive Team Environment

Schedule

Monday-Friday8:00 AM - 5:00 PM

About the Role

As a Dispatcher, you'll oversee the coordination of transportation requests, monitor active trips, communicate with drivers, and help ensure passengers receive prompt and dependable service. You'll be responsible for making real-time operational decisions while maintaining professionalism and accuracy in a dynamic environment.

The ideal candidate is a strong communicator who can stay calm under pressure, adapt quickly to changing situations, and contribute to the overall success of daily operations.

Key Responsibilities of a Dispatcher:

Transportation Coordination

• Dispatch trips to drivers based on availability, location, and service needs.
• Monitor trip progress and fleet activity throughout the day.
• Ensure timely service by coordinating ride coverage and route adjustments.
• Respond quickly to service interruptions, delays, and operational challenges.
• Maximize fleet utilization while maintaining service quality and efficiency.
• Assist in balancing customer demand with available transportation resources.

Driver Communication & Support

• Serve as a primary point of contact for drivers during their shifts.
• Provide trip details, operational updates, and route information.
• Assist drivers with scheduling adjustments and service requests.
• Resolve driver concerns and **escalate** issues when necessary.
• Maintain consistent communication to support safe and efficient operations.
• Help drivers remain productive and informed throughout the day.

Customer Service

• Communicate with customers regarding trip status, delays, and service updates.
• Handle service inquiries with professionalism and urgency.
• Assist in resolving passenger concerns and transportation issues.
• Work closely with internal teams to ensure customer expectations are met.
• Deliver exceptional service while maintaining a calm and positive attitude.

Operational Administration

• Maintain accurate records of dispatch activities and trip assignments.
• Update information within dispatch and transportation management systems.
• Track service performance and assist with operational reporting.
• Monitor transportation schedules and service metrics.
• Ensure documentation remains complete, organized, and accurate.

Problem Solving & Decision Making

• Respond to traffic delays, vehicle issues, scheduling conflicts, and unexpected service disruptions.
• Evaluate situations quickly and implement effective solutions.
• Collaborate with management and operations leaders to maintain service reliability.
• Support process improvements that enhance efficiency and customer satisfaction.
• Help ensure daily operational goals are achieved.

Qualifications of a Dispatcher:

Required

• High School Diploma or GED.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to make sound decisions in a fast-paced environment.
• Strong attention to detail and accuracy.
• Basic computer proficiency, including Microsoft Office applications.
• Reliable attendance and strong work ethic.
• Ability to work effectively as part of a team.

Preferred

• Experience in dispatching, transportation, logistics, fleet operations, customer service, or administrative support.
• Experience using dispatch software, GPS tracking systems, or transportation platforms.
• Familiarity with scheduling drivers, coordinating transportation requests, or managing service operations.
• Knowledge of taxi, shuttle, NEMT, paratransit, or passenger transportation services.

What Makes You Successful:

• Strong critical-thinking and problem-solving skills.
• Ability to communicate effectively with drivers, customers, and leadership.
• Excellent time-management and organizational abilities.
• Professionalism under pressure.
• Adaptability in a constantly changing environment.
• Customer-focused mindset.
• Commitment to teamwork and operational excellence.
• Ability to remain calm, confident, and decisive throughout the workday.

Why Join zTrip?

At zTrip, every successful ride begins with effective coordination behind the scenes. As a Dispatcher, you'll play a critical role in supporting drivers, serving customers, and ensuring our transportation network operates efficiently.

Why You'll Love Working Here

• Be part of the nation's largest taxi transportation company.
• Play a key role in daily operational success.
• Work alongside experienced transportation professionals.
• Gain valuable experience in dispatching, logistics, and fleet operations.
• Enjoy opportunities for advancement and professional growth.
• Contribute to a company committed to safety, service, and innovation.