Customer Care Rep

Prismhr Hire; Fort Collins (CO); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off

Career Advancement Opportunities

Paid Training Programs

Job summary

zTrip seeks a compassionate Customer Care Representative to enhance customer experiences. You'll assist customers through phone, email, and internal channels, providing essential support for smooth transportation operations.

Success in this role hinges on strong communication and interpersonal skills, while ensuring high customer satisfaction levels. This is an opportunity to make meaningful impacts within the largest taxi transportation company in the United States.

Qualifications

• Previous experience in customer service or related field.
• Excellent verbal and written communication skills required.
• Ability to remain calm and professional in fast-paced situations.

Responsibilities

• Answer incoming customer calls professionally and efficiently.
• Resolve customer concerns quickly and effectively.
• Support day-to-day transportation operations through effective communication.

Skills

Communication skills

Problem-solving

Attention to detail

Customer service

Multitasking

Tools

Customer management software

Job description

Customer Care Representative

Make Every Interaction Count. Create Exceptional Experiences. Be the Difference.

At zTrip, the nation’s largest taxi transportation company, outstanding customer service is at the heart of everything we do. We’re looking for a compassionate, professional, and solution-oriented Customer Care Representative to serve as a trusted resource for our passengers, drivers, and community partners.

In this role, you’ll help customers navigate transportation needs, resolve concerns, and ensure every interaction leaves a positive impression. If you’re someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional service, we’d love to have you on our team.

Schedule

Friday through Monday10:00 AM – 8:00 PM(8-10 Hour Shifts)

Benefits & Perks

• Competitive Hourly Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Career Advancement Opportunities
• Paid Training Programs
• Employee Recognition Programs
• Stable Employment with a Growing National Company
• Supportive Team Environment

Position Overview

As a Customer Care Representative, you’ll serve as a primary point of contact for customers and drivers, providing assistance through phone, email, and internal communication channels. You’ll play a critical role in ensuring smooth operations by resolving issues, answering inquiries, and helping create a seamless transportation experience.

Success in this role requires strong communication skills, a positive attitude, attention to detail, and a genuine commitment to helping others.

Key Responsibilities of a Customer Care Rep:

Customer Support & Assistance

• Answer incoming customer calls professionally and efficiently.
• Assist customers with reservations, trip information, service questions, and general inquiries.
• Provide accurate information regarding transportation services and policies.
• Deliver exceptional service with patience, empathy, and professionalism.
• Ensure every customer interaction reflects zTrip's commitment to excellence.
• Build trust and customer loyalty through positive communication.

Issue Resolution & Service Recovery

• Resolve customer concerns quickly and effectively.
• Investigate service-related issues and identify practical solutions.
• Escalate complex situations when appropriate.
• Follow up with customers to ensure concerns have been fully addressed.
• Turn challenging situations into positive customer experiences.
• Help maintain high levels of customer satisfaction and retention.

Driver & Operations Coordination

• Serve as a communication bridge between customers, drivers, dispatch, and operations teams.
• Assist drivers with service-related questions and updates.
• Relay important information accurately and promptly.
• Support day-to-day transportation operations through effective communication.
• Collaborate with multiple departments to ensure smooth service delivery.

Administrative & Documentation Tasks

• Maintain accurate records of customer interactions and resolutions.
• Update customer information and service notes within company systems.
• Complete follow-up activities and documentation in a timely manner.
• Assist with reports, service tracking, and administrative projects as needed.
• Ensure all customer information is handled accurately and confidentially.

What We’re Looking for as a Customer Care Rep:

Preferred Qualifications

• Previous experience in customer service, call center operations, hospitality, transportation, dispatch, retail, or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to remain calm and professional in fast-paced situations.
• Strong problem-solving and conflict-resolution skills.
• Excellent organizational skills and attention to detail.
• Comfortable using computer systems, phone platforms, and customer management software.
• Ability to multitask effectively while maintaining accuracy.
• Dependable attendance and strong work ethic.
• Positive attitude with a team-first mentality.

What Makes You Successful

• Passion for helping people and finding solutions.
• Outstanding listening and communication skills.
• Ability to multitask without sacrificing quality.
• Professionalism during high-volume or challenging situations.
• Positive, adaptable, and customer-focused mindset.
• Strong sense of accountability and reliability.
• Desire to contribute to a collaborative team environment.
• Commitment to delivering exceptional customer experiences every day.

Why Join zTrip?

At zTrip, every call, question, and interaction presents an opportunity to make someone’s day better. As a Customer Care Representative, you’ll play an important role in supporting customers, strengthening relationships, and helping keep our transportation network running smoothly.

What You’ll Love About Working Here

• Join the largest taxi transportation company in the United States.
• Make a meaningful impact on customer satisfaction and loyalty.
• Work alongside supportive leaders and dedicated teammates.
• Gain valuable experience in a growing transportation organization.
• Enjoy long-term career stability and advancement opportunities.
• Help connect people with the safe, reliable transportation they depend on every day.