Dispatch Coordinator

Precision Garage Door Service; New Jersey; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

Job summary

Precision Garage Door Service in Pompton Plains, NJ is hiring a Scheduler and Dispatcher to keep daily operations running smoothly. In-office, full-time role coordinating garage door installations and communicating with customers and installers.

You will use ServiceTitan to set appointment windows, assign jobs by region and skill level, and track logistics to maximize efficiency while delivering excellent service.

Qualifications

• Strong organizational and communication skills.
• Ability to guide conversations and control scheduling flow.
• Detail-oriented mindset with an understanding of logistics.
• Team player who is proactive.
• Ability to prioritize under pressure.

Responsibilities

• Coordinate Garage Door Installations.
• Assign jobs to installers by region, difficulty, availability and delivery schedules.
• Communicate with customers and keep records of conversations.
• Use scheduling software to set appointment windows and confirm schedules.

Skills

Organizational skills

Communication skills

Detail-oriented

Team player

Prioritize under pressure

Tools

ServiceTitan

Job description

Pompton Plains, New Jersey, US, 07444

Now Hiring: Scheduler and Dispatcher at Precision Garage Door Service

Schedule: Full-Time, Monday-Friday, In office | Department: Customer Service

As an Scheduler and Dispatcher , you’ll play a critical role in our day-to-day operations—connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you!

What You’ll Do

• Coordinate Garage Door Installations
• Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules.
• Communicate with Customers
• Call customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed.
• Work Within Our Scheduling System
• Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text.
• Stay Ahead of the Curve
• Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency.

What We’re Looking For

• Strong organizational and communication skills
• Ability to confidently guide conversations and control scheduling flow
• Comfortable using scheduling software (ServiceTitan experience is a plus!)
• Detail-oriented mindset—understanding the impact of tags, locations, skill levels, and delivery logistics
• Team player who’s also self-motivated and proactive
• Ability to prioritize under pressure and pivot as needed

Bonus If You Have

• Experience in dispatch, operations, or field service scheduling
• Knowledge of garage door types, installation steps, or related services
• Bilingual in English and Spanish (preferred, not required)

Why Work With Us?

• Be part of a respected, nationwide brand with a strong reputation
• Join a supportive and tight-knit team
• Opportunity for growth and cross-training
• Full benefits package, paid time off, and more
• Make a real difference every single day!