Dispatcher

Trinity College-Hartford; Hartford (CT); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading liberal arts institution in Hartford seeks a Dispatcher for its Campus Safety Department. The role involves managing communication for safety services, providing customer support to the college community, and ensuring effective dispatch for emergencies. This entry-level position emphasizes a client-focused approach within a collaborative environment.

Qualifications

• Entry-level position requiring professionalism and compassion.
• Ability to handle diverse inquiries from students and staff.

Responsibilities

• Serve as the initial point of contact for Campus Safety services.
• Dispatch Campus Safety officers for routine and emergency situations.
• Operate the communication system for Campus Safety effectively.

Skills

Empathy

Communication

Customer Service

Job description

Join to apply for the Dispatcher role at Trinity College-Hartford

4 days ago Be among the first 25 applicants

Join to apply for the Dispatcher role at Trinity College-Hartford

Trinity is a highly selective, independent, nonsectarian liberal arts institution located in the capital city of Hartford, Connecticut. The college maintains a rigorous academic profile complemented by a vibrant co-curricular program. With more than 2,100 full-time undergraduate students, representing forty-three states and ninety-one countries, we consider our location in a culturally and socioeconomically diverse capital city to be among Trinity's most distinctive assets; and we cultivate strong connections with our surrounding neighbors and with institutions and organizations throughout Hartford and the region. As a preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives.

The Trinity College Campus Safety Department is an engaged, professional community-oriented department that ensures the safety and security of the College through problem solving and partnerships. This is achieved by supporting a diverse workforce, continuous training, and a collaborative approach to safeguarding the campus through extensive interaction and partnerships with students, faculty, staff, visitors, and the broader Hartford community.

Campus Safety is part of the Division of Student Success and Enrollment Management. The goal of this division is to support the mission of Trinity College by delivering exceptional educational, athletic, recreational, and developmental experiences focused on the principles and values of community, diversity, equity, and inclusivity. We seek to hire qualified individuals to provide for the health and well-being of our students, faculty, staff, and surrounding community. The staff in Campus Safety play a vital role in supporting a positive student experience and helping to create a campus environment that supports student retention and graduation. We also seek to hire individuals who value life-long learning. Our policies support the mission of the college and in doing so we have emphasized the following key areas in our policies to enhance Campus Safety's support of an inclusive campus climate: implementation of anti-discrimination/bias-free policing policy; increased focus on community policing/engagement; formalized & enhanced accountability systems; and the development of crisis intervention/de-escalation and use of force policies.

The Dispatcher will provide communications for the delivery of Campus Safety services; dispatch Campus Safety Officers for routine and emergency situations; receive incoming communications via telephone, web-based program alerts, or radio relating to Campus Safety services.

• Serve as the initial point of contact for Campus Safety services, handling calls for service, general inquiries, and other requests with professionalism, empathy, and compassion.
• Assist the students, faculty, and staff, of a diverse campus through a customer-service approach while working in the dispatch center.
• Receive incoming communication relating to Campus Safety services of the College.
• Operate the Campus Safety radio communication system to dispatch Campus Safety personnel for the performance of duties.
• Support flow of information to and from Campus Safety Officers over the radio system, including information from other outside law enforcement agencies.
• Receive emergency fire, medical, and burglar alarms, and deliver relevant information to responding patrols.
• Keep supervisors informed of all incidents and make appropriate notification of on-call personnel based upon published lists.
• Maintain or monitor relevant computer databases and reporting systems during assigned tour.
• Enter incident data into Report Exec Dispatch computer-based reporting system.
• Monitor POMCO personal safety device alert website.
• Monitor SALTO graphical mapping/card access system software.
• Monitor Blue light emergency phone network.
• Proactively monitor a robust video surveillance system to deter crime, inform patrols of suspicious activity, and research unfolding or recent events.
• Monitor the Campus Safety office during assigned shifts, addressing walk-in inquiries, requests for service, and related administrative tasks.
• Maintain, and be able to access critical information related to college operations such as:
• Daily schedules, policies, and bulletins
• Daily Crime Log
• Clery Act Log
• Daily Vehicle Tow Log
• Records related to students, faculty, and staff, including housing and phone numbers
• Blue light emergency phones on campus
• Perform all other duties and tasks assigned.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Administrative and Support Services

Referrals increase your chances of interviewing at Trinity College-Hartford by 2x

Sign in to set job alerts for “Dispatcher” roles.

Windsor Locks, CT $18.00-$22.00 14 hours ago

Service Coordinator / Dispatcher - Hartford, CT

Hartford, CT $30,000.00-$75,120.00 3 days ago

Service Dispatcher - Stanley Access Technologies

West Springfield, MA $47,840.00-$52,000.00 3 weeks ago

Service Coordinator / Dispatcher - Cromwell, CT

Cromwell, CT $30,000.00-$75,120.00 3 days ago

Care Logistics EMS Dispatcher / Care Logistics Center

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.