Dispatcher

DocGo; Goodlettsville (TN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Flexible schedules

Paid time off

Job summary

DocGo is hiring a Dispatcher in Goodlettsville, TN. The role involves receiving and prioritizing EMS calls, dispatching ambulances, and delivering superior customer service to hospitals, clinics, and EMTs.

Flexibility is key as shifts include day and night hours. Ideal candidates have EMS dispatch experience, strong typing, English proficiency, and solid multitasking abilities to support a fast-paced operations team.

Qualifications

• EMS/dispatch experience preferred.
• Ability to multi-task in a fast-paced environment.
• Team player with EMS knowledge.
• Proficient in English (oral and written).
• Strong communication and interpersonal skills.
• CAD software proficiency.
• Fast typing at 30 wpm.
• High school diploma or GED required.

Responsibilities

• Receive, prioritize, and dispatch calls in CAD.
• Provide top tier customer service to medical facilities, the public, and EMTs.
• Roll up your sleeves and get things done!
• Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care.
• Intakes a large call volume, triages to determine appropriate level of care and coordinate transport.

Skills

EMS dispatch experience

Fast typing

Proficient in English

Organizational skills

Multitasking

Active listening

Critical thinking

Education

High school diploma or GED

Tools

CAD software

Job description

Title: Dispatcher

Pay Rate: $20 - $24 per hour based on experience

Location: Goodlettsville, TN

Employment Type: Full Time and Part time

Schedule: Day Shift or Night Shift

Benefits:

• Competitive compensation and benefits package (with company contribution)
• Flexible schedules
• Paid time off

About Ambulnz by DocGo:

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo’s proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient’s home or workplace. Together with DocGo’s integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Dispatcher Requirements:

• Be a team player, as EMS is a team effort, and providers must provide necessaryassistanceto ensure system readiness and adherence to quality assurance standards.
• Be flexible as emergency servicesoperateon a 24-hour clock - your work shift schedule may vary due to the nature of the business.
• Coordinate the Work and Activities of EMTs.
• Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers,supervisorsand orthe public.
• Receive, prioritize, and dispatch calls in the CAD system.
• Provide top tier customer service to medical facilities, the public, and our EMTs.
• Gather patient billing information andappropriate billingsignatures.
• Roll up your sleeves and get things done!
• Maintain professional demeanor in the office and while on the phone with customers.
• Dispatch ambulances to scheduled runs to ensureappropriate medicallevel of transport care to area facilities.
• Intakes a large call volume, triages to determineappropriate levelof care and coordinate transport.
• Perform other duties asrequiredor assigned.

Dispatcher Qualifications:

• High school diploma or general education degree (GED)
• Proven experience as a dispatcher in a relevant field (EMS/ Clinical background is preferred)
• Tech-savvy with knowledge of computer aided dispatch software (CAD)
• Fast typing (30 words/minute)
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Preferred - Emergency medical technician training and certification

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Aff…

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.