Dispatcher

AF DE LNZ, LLC; Dover (DE); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off

401k

Job summary

DocGo is seeking a Dispatcher for the overnight shift in Dover, Delaware. The role requires dispatching EMS-related calls using CAD, coordinating EMTs and nurses, and delivering top-notch customer service to medical facilities and the public.

Qualified candidates possess a high school diploma or GED, strong English communication, and prior dispatcher experience in EMS/clinical settings. The position offers full-time hours with competitive benefits including medical, dental, and vision coverage,

Qualifications

• High school diploma or GED is required.
• Experience as a dispatcher in EMS/clinical settings preferred.
• Proficient in English, both written and spoken.
• Tech-savvy with computer-aided dispatch software (CAD).

Responsibilities

• Receive, prioritize, and dispatch calls in CAD system.
• Coordinate the work of EMTs, Paramedics, and Nurses.
• Provide professional, courteous service to facilities, patients, and staff.
• Maintain organization and accurate patient billing information.
• Adapt to shift variations and operate within a 24-hour EMS schedule.
• Perform other tasks as assigned.

Skills

CAD

EMS dispatch

Team coordination

English proficiency

Education

High School Diploma or GED

Tools

CAD software

Job description

Title: Dispatcher Location: Dover, De Pay Rate: $19.00 - $20.00 Employment Type: Full-Time Shift: Overnight, 6pm - 6am, night shift differential Availability: Must have flexible availability including weekends Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

RESPONSIBILITIES:

• Be a team player, as EMS is a team effort, and providers must provide necessary assistance to ensure system readiness and adherence to quality assurance standards.
• Be flexible as emergency services operate on a 24-hour clock - your work shift schedule may vary due to the nature of the business.
• Coordinate the Work and Activities of EMTs, Paramedics, and Nurses.
• Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors, and or the public.
• Receive, prioritize, and dispatch calls in the CAD system.
• Provide top-tier customer service to medical facilities, the public, and our EMTs, Paramedics, and Nurses.
• Gather patient billing information and appropriate billing signatures.
• Roll up your sleeves and get things done!
• Maintain a professional demeanor in the office and while on the phone with customers.
• Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities.
• Intakes a large call volume, triages to determine the appropriate level of care and coordinates transport.
• Other tasks assigned.

QUALIFICATIONS :

• High school diploma or general education degree (GED)
• Proven experience as a dispatcher in a relevant field (EMS/ Clinical background is preferred)
• DE EMT certification preferred
• Tech-savvy with knowledge of computer aided dispatch software (CAD)
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking

EEO/AAP Statement:

DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Aff

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. At DocGo, we know our extraordinary team is what drives our growth, so we’re creating equally extraordinary ways to help return the favor. Our DocGo Academy gives you the clinical skill training you need to move beyond EMS and transportation. With our Employee Equity Incentive Plan, qualified employees receive an ownership stake in DocGo. We’re not just moving healthcare forward. We’re moving you forward.