Dispatcher

FIRST MANAGEMENT SERVICES LLC; Exeter (NH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement savings plan

Paid time off and holidays

PerkSpot discounts

Training and career advancement

Safety-focused team

Job summary

First Student is hiring a Dispatcher to support Exeter, Epping, and Newmarket schools in New Hampshire. You will coordinate bus routes, drivers, and schedules while ensuring timely communications with drivers, monitors, and school customers.

We offer $32.00 per hour under union contract, full-time Monday–Friday schedule, and benefits including medical, dental, vision, and a 401(k). Training and opportunities for career advancement are available in a team-focused, safety-driven environment.

Qualifications

• High school diploma or equivalent.
• Three to five years of relevant experience.
• Previous terminal operations, dispatch, or driver experience.
• Basic knowledge of radio dispatch equipment.
• Strong communication and customer service skills.
• The ability to manage changing priorities and meet deadlines.
• Computer proficiency.

Responsibilities

• Coordinate bus routes, driver assignments, and daily schedules.
• Monitor on-time performance and resolve pickup and drop-off issues.
• Handle a high volume of phone and radio communication.
• Coach and support drivers and monitors.
• Receive scheduling concerns and driver complaints and communicate them to the Operations Supervisor or Contract Manager.
• Serve as a primary contact for school customers.
• Assist with charter reservations, billing, or driver payroll as assigned.
• Provide backup driving coverage and clerical support as needed.
• Support daily operations and complete special projects.

Skills

High school diploma

Relevant experience

Terminal operations

Dispatch

Driver experience

Radio dispatch equipment

Communication skills

Customer service

Computers

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

Now Hiring a Dispatcher — Serving Exeter, Epping, and Newmarket Schools in New Hampshire

Pay: $32.00 per hour per union contract

Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m. | 40 hours per week

At First Student, our Dispatchers help keep students moving safely and routes running on time. You’ll coordinate buses and drivers, handle daily schedule changes, and keep communication flowing between the location team, drivers, monitors, and school customers. If you have transportation experience, communicate clearly, and can work through problems in a busy environment, we’d like to hear from you.

What We Offer

• $32.00 per hour per union contract.
• A full-time, Monday–Friday schedule.
• Medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Paid time off and paid holidays.
• Employee discounts through PerkSpot.
• Training and opportunities for career advancement.
• A team environment focused on safety and customer service.

Benefits are subject to eligibility requirements, applicable plan terms, and the union agreement.

What You’ll Do

• Coordinate bus routes, driver assignments, and daily schedules.
• Monitor on-time performance and resolve pickup and drop-off issues.
• Handle a high volume of phone and radio communication.
• Coach and support drivers and monitors.
• Receive scheduling concerns and driver complaints and communicate them to the Operations Supervisor or Contract Manager.
• Serve as a primary contact for school customers.
• Assist with charter reservations, billing, or driver payroll as assigned.
• Provide backup driving coverage and clerical support as needed.
• Support daily operations and complete special projects.

What You’ll Bring

• High school diploma or equivalent.
• Three to five years of relevant experience.
• Previous terminal operations, dispatch, or driver experience.
• Basic knowledge of radio dispatch equipment.
• Strong communication and customer service skills.
• The ability to manage changing priorities and meet deadlines.
• Computer proficiency.

Additional Requirements

Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Bring your transportation experience to a team that supports safe, dependable service for Exeter, Epping, and Newmarket schools.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

MISSION

Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential.

FOCUS ON SAFETY

Safety is at the heart of everything we do.

CARE FOR OUR STUDENTS

Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure.

SURPASS CUSTOMER EXPECTATIONS

Go the extra mile to deliver an extraordinary experience for our customers and communities.

FOSTER TEAMWORK

Work together, act with integrity, respect each other, champion diversity and inclusion.

SET THE HIGHEST STANDARDS

Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence.

First Student is an equal opportunity employer committed to an inclusive workplace.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

First Student is committed to providing a drug-free workplace.

First Student is an equal opportunity employer committed to an inclusive workplace.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

First Student is committed to providing a drug-free workplace.

First Student will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law.

Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day!

Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

First is also committed to providing a drug-free workplace.