Dispatcher

L&M Bus Corp; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid holidays and vacation

Job summary

First Student is hiring a Dispatcher in Brooklyn to serve as the primary contact for parents, schools, and administrators regarding bus delays and schedule updates. You will manage high-volume calls, coordinate with drivers, monitor on-time performance, and assist with day-to-day routing questions.

The role offers competitive pay of $20 per hour, comprehensive benefits, and opportunities for advancement within North America, including a Manager-in-Development track.

Qualifications

• High school diploma or equivalent; commercial vehicle license preferred.
• 1–3 years of dispatcher, terminal operations, or driving experience.
• Strong communication, customer service, and organizational skills.
• Proficiency with computers and radio dispatch systems; multitasking ability.

Responsibilities

• Serve as primary contact for parents, schools, and admins on delays or schedule changes.
• Manage heavy call volume, resolve issues with creative real-time solutions.
• Monitor routes and communicate with drivers via two-way radio.
• Track on-time performance and coordinate with emergency services as needed.
• Maintain records and assist drivers with day-to-day questions.

Skills

Dispatch operations

Communication

Customer service

Organizational skills

Computers

Radio dispatch systems

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Radio dispatch systems

Job description

Dispatcher – $20/hr Location: Brooklyn Company: First Student

What We Offer

• Competitive Pay: $20/hour
• Comprehensive Benefits: Medical, dental, and vision; 401(k); paid holidays and vacation (benefits vary by location and role)
• Career Growth: Tremendous advancement opportunities across North America, with a 3-5 month Manager-in-Development program for future leaders
• Positive Work Environment: Supportive, safety-focused, and team-oriented
• Training & Development: Ongoing instruction in safety, technology, and operations

Key Responsibilities

• Serve as the primary point of contact for parents, schools, and administrators regarding bus delays, schedule updates, or stop concerns.
• Actively manage complaints, answer heavy-volume phone calls, and provide creative, real-time solutions for pick-up/drop-off issues.
• Monitor route progress and communicate with drivers via two-way radio.
• Monitor on-time performance.
• Coordinating with emergency services, management, and maintenance teams during accidents, incidents, or mechanical failures.
• Maintain a variety of records and files related to bus transportation.
• Ability to create and work with spreadsheets and other forms of computer data.
• Support routing relating to drivers and routes.
• Assist drivers with day-to-day operational questions and route needs.
• Resolve customer or service problems directly when appropriate or elevate to the Operations Complaints Supervisor or Location Leadership.
• Complete special projects as assigned.

Qualifications

• High school diploma or equivalent (commercial vehicle license preferred) 1-3 years of relevant experience (dispatch, terminal operations, or driving) Strong communication, customer service, and organizational skills Proficiency with computers and radio dispatch systems Ability to multitask and work under time constraints

Our Commitment

We believe that diversity and inclusion make us stronger. At First Student, you’ll join a community that values respect, teamwork, and growth. Together, we make a positive impact where we live and work.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

First is also committed to providing a drug‑free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law.

Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day!

Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II.

Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Mission: Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential.

FOCUS ON SAFETY: Safety is at the heart of everything we do.

CARE FOR OUR STUDENTS: Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure.

SURPASS CUSTOMER EXPECTATIONS: Go the extra mile to deliver an extraordinary experience for our customers and communities.

FOSTER TEAMWORK: Work together, act with integrity, respect each other, champion diversity and inclusion.

SET THE HIGHEST STANDARDS: Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence.