Dispatcher

First Student, Inc.; Exeter (NH); On-site; USD 3,720,000 - 5,097,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage.

401(k) retirement savings plan.

Paid time off and paid holidays.

Employee discounts through PerkSpot.

Training and opportunities for career

Overtime opportunities

Career advancement

Job summary

First Student, Inc. is seeking a Dispatcher to serve Exeter, Epping, and Newmarket schools in New Hampshire. You will coordinate bus routes, assign drivers, monitor schedules, and act as the primary contact for school customers, ensuring safety and on-time performance.

The role requires strong communication skills, a high school diploma, and 3–5 years of dispatch or driver experience; Class B CDL is highly preferred, with training available after hire. Regular hours are 8:30 a.m.–5:00 p.m.

Qualifications

• Strong communication and customer service skills.
• Experience in dispatch, terminal operations, or driver management.
• Ability to adapt to changing priorities and schedules.

Responsibilities

• Coordinate bus routes, driver assignments, and daily schedules.
• Monitor on-time performance and resolve pickup/drop-off issues.
• Handle high volume phone/radio communication and provide driver support.
• Serve as primary contact for school customers and assist with scheduling concerns.

Skills

Communication skills

Customer service

Problem solving

Flexibility

Time management

English proficiency

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

Now Hiring a Dispatcher - Serving Exeter, Epping, and Newmarket Schools in New Hampshire

Pay: $32.00 per hour per union contract
Regular Schedule: Monday-Friday, 8:30 a.m.-5:00 p.m. | 40 hours per week
Class B Commercial Driver's License (CDL) highly preferred at the time of application. Candidates without a Class B CDL must be willing and able to obtain one as quickly as possible following hire, with an expected training timeline of approximately three months.

At First Student, our Dispatchers help keep students moving safely and routes running on time. You'll coordinate buses and drivers, handle daily schedule changes, and keep communication flowing between the location team, drivers, monitors, and school customers.

This is also a hands‑on transportation role. While the regular schedule begins at 8:30 a.m., the Dispatcher must be available to report as early as 5:45 a.m. on an as‑needed basis to provide bus driving coverage when the location is short‑staffed. Additional hours worked outside the regular schedule will be paid as overtime in accordance with the applicable union agreement.

If you have transportation experience, communicate clearly, and can work through problems in a busy environment, we'd like to hear from you.

What We Offer

• $32.00 per hour per union contract.
• A full‑time, Monday‑Friday schedule.
• Overtime opportunities when additional driving coverage is needed.
• Medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Paid time off and paid holidays.
• Employee discounts through PerkSpot.
• Training and opportunities for career advancement.
• A team environment focused on safety and customer service.

Benefits are subject to eligibility requirements, applicable plan terms, and the union agreement.

What You'll Do

• Coordinate bus routes, driver assignments, and daily schedules.
• Monitor on‑time performance and resolve pickup and drop‑off issues.
• Handle a high volume of phone and radio communication.
• Coach and support drivers and monitors.
• Receive scheduling concerns and driver complaints and communicate them to the Operations Supervisor or Contract Manager.
• Serve as a primary contact for school customers.
• Assist with charter reservations, billing, or driver payroll as assigned.
• Provide bus driving coverage as needed once properly licensed and qualified, which may require reporting as early as 5:45 a.m. when the location is short‑staffed.
• Provide clerical and operational support as needed.
• Support daily operations and complete special projects.

What You'll Bring

• Class B CDL highly preferred at the time of application.
• Candidates who do not currently hold a Class B CDL must be willing and able to complete the required training and licensing process as quickly as possible after hire, with an anticipated timeline of approximately three months.
• High school diploma or equivalent.
• Three to five years of relevant experience.
• Previous terminal operations, dispatch, or driver experience.
• Basic knowledge of radio dispatch equipment.
• Strong communication and customer service skills.
• The ability to manage changing priorities and meet deadlines.
• Computer proficiency.
• Flexibility to work outside the regular 8:30 a.m.-5:00 p.m. schedule when operational needs require additional driving coverage.

Additional Requirements

Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Bring your transportation experience to a team that supports safe, dependable service for Exeter, Epping, and Newmarket schools.

First Student is an equal opportunity employer committed to an inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First Student is committed to providing a drug‑free workplace.

Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job‑related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company‑owned vehicle, are considered safety‑sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug‑free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf