Dispatcher

Cleveland Clinic; Elkton (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Cleveland Clinic Health System Union Hospital in Dover, OH is seeking a Dispatcher to join our Security Department. You will protect patients, visitors, caregivers and hospital property by coordinating dispatch office activities and communications.

The role requires handling calls, regulating radio traffic, directing visitors, monitoring CCTV, and executing emergency procedures in line with Facility Orders and MC I Manual.

Qualifications

• High school graduate
• Computer software proficiency
• Typing and data entry skills
• Clear speaking voice over a security radio system
• Ability to dispatch personnel in escalating situations
• Visual acuity to monitor security screens continuously
• Experience in security/dispatch preferred

Responsibilities

• Receive calls and requests for service and formulate correct responses.
• Regulate radio traffic by dispatching calls and relaying information.
• Answer questions and give directions to visitors, caregivers and patients.
• Monitor hospital activity on closed circuit television and respond to escalating situations.
• Implement procedures for emergency situations as indicated in Facility Orders and MC I Manual.
• Complete documentation for dispatch logs, equipment logs, helipad logs, lost and recovered property, occurrence reports.
• Maintain knowledge of access control systems and alarm systems.

Skills

Computer software proficiency

Typing and data entry

Clear speaking voice

Ability to dispatch personnel

Radio/communications

Visual acuity

Education

High school diploma or equivalent

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Dispatcher

Location

Dover

Facility

Union Hospital

Department

Security-Cleveland Clinic Union Hospital

Job Code

K99993

Shift

Day/Evening Rotation

Schedule

6:00am-10:30pm

Job Details

Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care.

Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers and staff safe and secure. As a Dispatcher, you will play an essential role in this mission and be a part of our growing organization. Dispatchers are responsible for protecting patients, visitors, caregivers and hospital property by coordinating and addressing the Security Dispatch Office activities and responsibilities.

A caregiver in this position works Week1:Monday 6:00am-6:00pm, Tuesday 2:00pm-10:00pm, Wednesday 2:00pm-10:00pm, and Saturday 6:00am-6:00pm.Week 2:Sunday 6:00am-6:00pm, Tuesday 2:00pm-10:00pm, Wednesday 2:00pm-10:00pm, and Friday 6:00am-6:00pm.

A caregiver who excels in this role will:

• Receive calls and requests for service and formulate correct responses.

• Regulate radio traffic by dispatching calls and relaying information.

• Answer questions and give directions to visitors, caregivers and patients.

• Monitor hospital activity on closed circuit television to be alerted to any escalating situations or unusual activity that may require Security involvement and responds appropriately.

• Implement procedures for emergency situations such as fire, disaster, infant abduction, tornado, bomb threat, etc. as indicated in the Security Department Facility Orders and the M.C.I. Manual.

• Complete appropriate and accurate documentation for dispatch logs, equipment logs, helipad logs, lost and recovered property, patient valuables, occurrence reports, etc.

• Maintain knowledge of operation of access control systems.

• Maintain knowledge of all alarm systems and appropriate responses.

Minimum qualifications for the ideal future caregiver include:

• High school graduate

• Computer software proficiency

• Typing and data entry skills

• Clear speaking voice over a security radio system

• Ability to dispatch personnel in escalating situations

• Visual acuity to monitor security screens continuously

Preferred qualifications for the ideal future caregiver include:

• Previous security and/or dispatch experience

Personal Protective Equipment: Follows standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.