Communications Officer

ccf; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Cleveland Clinic Health System’s Martin South Hospital is seeking a Communications Officer for the CRP Command Center. This role monitors security systems, communications, and surveillance to support dispatched responders.

You will work in a family-oriented environment alongside physicians, nurses, and staff at a 100-bed facility in Martin County. Responsibilities include handling urgent calls, monitoring alarms, and coordinating communications with clinical staff.

Qualifications

• High School Diploma or GED required.
• 2+ years in a high-volume communications center, PBX operator, or security agency.
• An Associate's Degree, Public Safety Dispatching certificate or equivalent with 1 year of experience.
• Bachelor's degree in a related field preferred.

Responsibilities

• Receive and triage security/police calls and emergencies.
• Monitor and respond to alarm signals across platforms.
• Transmit security/police radio, air transport, and satellite communications.
• Process requests for classified data of employees, patients, and the public.
• Create and disseminate electronic notifications to internal stakeholders.
• Disseminate mass alerts during crisis and perform SOC clerical duties.

Skills

Experience in high-volume comms center

Education

High School Diploma or GED

Associate's Degree / Public Safety Dispatching certificate

Bachelor's degree in related field

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Communications Officer

Location

Stuart

Facility

Martin Hospital South

Department

CRP Command Center-Cleveland Clinic Martin Health

Job Code

001120

Shift

Day/Evening/Night/Weekend

Schedule

4:30am-5:00pm

Job Details

Join Cleveland Clinic's Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses, and other caregivers in a family-oriented, supportive environment .

Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers and staff safe and secure. As a Communications Officer, you will process incoming and outgoing communications in the Police and Security Command Center as well as monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. This role will allow you to learn with a close-knit group of caregivers and even have the opportunity to move into other roles within the department or beyond.

A caregiver in this position works weekend day s from 4:30 A M - 5:00 P M . Week day shifts for coverage will be required , as needed , as well as availability to work other shifts.

A caregiver who excels in this role will:

• Receive records, assess urgency and respond to all security/police phone calls and emergency calls.
• Monitor and respond to all incoming alarm signals across multiple platforms.
• Receive and transmit all security/police multi-based radio, air transport and satellite communications.
• Process requests for classified data of employees, patients and public .
• Process code and medical emergency activations received from clinical staff and overhead page information.
• Monitor, analyze and react to real-time alerts via social media and employee travel platforms.
• Draft and disseminate electronic notifications to internal stakeholders.
• Disseminate mass notification alerts to necessary employees during crisis situations.
• Performs clerical functions in the Security Operations Center.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of experience in a high-volume communications center, PBX operator or a public or private law enforcement/security agency
• OR an Associate's D egree , Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, Computer Science or other related field and one year of experience
• OR a Bachelor's degree in a related field

Preferred qualifications for the ideal future caregiver include:

• Prior dispatch experience in 911 or similar environment

Physical Requirements:

Work requires extensive sitting and dexterity to perform work on a PC.

Requires the ability to walk to other parts of the police facility and the greater Cleveland Clinic campus.

Normal or corrected vision and frequent twisting and turning to perform functions. Should be able to lift 40lbs to move, lift and shelve various supplies and equipment.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment