Dispatcher

Senske Services; Edgewater (MD); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health, Vision and Dental Insurance

Vacation + Sick Leave

401K + Company Match

Job summary

A dynamic service company is seeking a Dispatcher in Edgewater, MD. This role involves coordinating daily operations, scheduling appointments, and ensuring efficient communication between clients and technicians. The ideal candidate should have strong communication skills, the ability to multi-task under pressure, and preferably experience with RealGreen software. The position offers competitive pay and benefits including health insurance and 401K matching.

Qualifications

• Strong communication skills (verbal, nonverbal, and written).
• Ability to multi-task and prioritize under pressure.
• RealGreen software experience is a plus, but not required.

Responsibilities

• Schedule appointments and communicate with clients effectively.
• Manage technician schedules to ensure timely service delivery.
• Support technicians with route challenges and communication.

Skills

Strong communication skills

Ability to multi-task

Problem-solving abilities

Tools

RealGreen software

Job description

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6 days ago Be among the first 25 applicants

Are you the kind of person who thrives in a dynamic environment where precision, problem-solving, and service excellence are key? We're looking for a Dispatcher to coordinate daily operations for our lawn care and pest control technicians. This vital role serves as the communication hub between clients, technicians, and internal teams—ensuring each day runs smoothly, efficiently, and with top-tier service.

Responsibilities

• Be the voice our clients love to hear – schedule interior pest control appointments and chat with clients in a friendly, helpful way that reflects our top-tier service standards.
• Route like a pro – shuffle and shape technician schedules to make sure services are delivered efficiently, on-time, and with a smile.
• Put on your problem-solving cape – jump in to help techs who hit a snag on their route and keep the day moving smoothly.
• Pick up the line – handle incoming calls to support our client service and sales teams with helpful info and great vibes.
• Pitch in with the routing squad – help out with admin extras like call-aheads, permission lists, text notifications, and more. Every detail counts!
• Keep the story straight – log client conversations and service updates in our CRM so the whole team stays in the loop.
• Wear a few hats – tackle other tasks as assigned by management. We’re a team that flexes when needed!

Job Requirements

• Strong communication skills (verbal, nonverbal, and written).
• Ability to multi-task + prioritize under pressure.
• RealGreen software experience is a plus, but not required.
• Expect to work at least 40 hours per week, Monday through Friday (shifts range from 7:30 AM - 6:00 PM), with the potential for one Saturday a month.
• Ability to commute to and from our office in Edgewater, Maryland reliably.

Pay And Benefits

• Starting range of $18-$20/hour
• Health, Vision and Dental Insurance
• Vacation + Sick Leave
• 9 Paid Holidays Yearly
• Employer Paid Short Term Disability + Life Insurance
• 401K + Company Match

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Utilities