Dispatcher

Casella Waste Systems, Inc.; Town of Newfield (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

and More

Job summary

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers, trucks, and containers for residential, commercial, and roll-off services.

You will balance capacity, productivity, and customer satisfaction while resolving on-route issues. The successful candidate will have a high school diploma or GED and be legally eligible to work in the US, with preference for dispatch experience and strong communication and problem-solving skills.

Qualifications

• High school diploma or GED required.
• Legally eligible to work in the US.
• Ability to work well in a team.
• Dispatch experience preferred.
• Attention to detail, multitasking, listening, communication, and problem-solving skills required.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Dispatches drivers to calls based on needs, location, and loads.
• Route and assign drivers to maximize productivity and service.
• Handle calls/emails from customer service and sales for pickups/deliveries.
• Communicate with customers during on-site visits to resolve delays.
• Update Customer Care on delays to keep customers informed.
• Prepare daily route schedules and maintain route documentation.
• Report driver performance issues to management.
• Participate in training and contribute to company goals.

Skills

Attention to detail

Multitasking

Communication skills

Problem solving

Team player

Prioritization

Education

High school diploma or GED

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Hiring Range: $22.00 - $25.00 per hour

#INDSJ

Key Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
• Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
• Updates and informs Customer Care of any service delays in order to keep customers notified.
• Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups ), route completions and driver locations.
• Reports driver performance issues or concerns to appropriate management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience. High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.

Attributes

Confident , team-oriented individual who is attentive to detail , and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways
• and More