Dispatcher

G2 Secure Staff; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Menzies Aviation is seeking a dispatcher to coordinate wheelchair and cart services between clients and staff. You will manage tracking, respond to calls, and maintain equipment in a safety-focused environment.

Candidates should have 1+ years of dispatcher experience, a valid driver’s license, and the ability to lift 70 lbs. Flexibility for weekends/holidays and strong English communication are required.

Qualifications

• 1+ years of dispatcher experience
• Ability to read, write and speak English
• Must be 18 years or older
• Valid US driver’s license with a clean record
• Pass pre-employment drug screen and testing
• Ability to lift 70 lbs repeatedly
• Willing to work weekends and holidays
• High school diploma or GED preferred
• Able to stay calm and handle difficult situations

Responsibilities

• Coordinate wheelchair and cart services between the Client and employees
• Maintain service transactions in wheelchair tracking program (Watershed and Excel)
• Receive and respond to calls from Client representatives and employees
• Maintain tablets and radios and ensure equipment is ready
• Complete documentation and reports in a timely manner
• Ensure compliance with client and company regulations
• Provide information and directions to passengers
• Work flexible shifts including weekends and holidays

Skills

Dispatcher experience

Customer service

English proficiency

Calm under pressure

Flexible shifts

Reading and writing English

Driving ability

Education

High School or better

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Coordinate wheelchair and cart services between the Client and employees. Ensures all data is recorded according to company

What you will be doing

• Must be familiar with and abide by all Client/company regulations
• Work with Client Special Services Representatives to ensure all requests for services are met.
• Escalate issues to operations Manager Immediately.
• Communicate and interact courteously and tactfully with fellow employees and passengers if necessary.
• Maintain all service transactions in wheelchair tracking program (Watershed and Excel) format.
• Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
• Maintain and distribute tablets and radios.
• Always complete the appropriate documentation and reports in thorough and timely manner.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Provide general information and directions to passengers.
• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
• Attend meetings andin servicesas required.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious,cost-effectivemanner.
• Perform other duties as requested.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through themisuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Possess valid US driver's license with a clean driving record
• 1+ years of experience as a dispatcher
• Must be 18 years of age or older
• Pass pre-employment drug screen and all pre-employment testing
• Ability to proficiently read, write and speak English
• Must be comfortable lifting 70lbs repetitively
• Must be comfortable working in all weather conditions
• Pass FBI background and obtain US Customs Seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Must have high school diploma, GED or six months’ experience as an Operations Agent
• Ability to remain calm and efficient under pressure
• Competent in handling difficult situations

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Qualifications

Education

Required

High School or better.

Experience

Required

Customer Service Skills, Computer Skills

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.