Dispatcher

Talentify; Boston (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Menzies Aviation is seeking a Dispatcher in the Boston area to coordinate and disseminate flight information, communicate with crews and customers, and maintain flight schedules. You will interact with pilots, ground handlers, and operations staff to ensure smooth air traffic information flow.

The role requires handling weight and balance, arranging accommodations for delays, and working variable shifts including weekends.

Qualifications

• Possess valid US driver's license with a clean driving record.
• 1+ years of experience as a dispatcher.
• Must be 18 years of age or older.
• Pass pre-employment drug screen and all pre-employment testing.
• Ability to read, write and speak English.
• Must be comfortable lifting 70lbs repetitively.
• Must be comfortable working in all weather conditions.
• Pass FBI background and obtain US Customs Seal.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Must have high school diploma, GED or six months’ experience as an Operations Agent.
• Excellent communication skills required.
• Ability to remain calm and efficient under pressure.
• Competent in handling difficult situations.

Responsibilities

• Distribute incoming air traffic information to pilots/ground handlers.
• Follow up with updated information as received.
• Communicate flight release and fuel load information to appropriate operations.
• Maintain lines of communication with line operations and air carriers via two-way radios.
• Coordinate with billing for services rendered and compile information for each flight and final bill.
• Maintain flight logs and update schedules.
• Make accommodation arrangements when delays occur.
• Handle phone traffic.
• Assist in planning and control of gate assignment.
• Assist with passenger services as required.
• Recommend weight and balance preparation per airline requirements.
• Comply with attendance and tardiness standards.
• Perform other duties as assigned.

Skills

Excellent communication

English proficiency

Calm under pressure

Customer service

Education

High school diploma or GED

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Dispatcher will be responsible for coordinating and disseminating information concerning flight activity. This individual will also establish and maintain rapport with flight crews, pilots, passengers, ground handlers and customers.

What you will be doing

• Distribute incoming air traffic information to pilots/ground handlers
• Follow up with updated information as received
• Communicate flight release and fuel load information to appropriate operations
• Maintain lines of communication with line operations and air carriers though the use of two-way radios
• Coordinate with departments in billing for services rendered and compile information for each flight and submit for final bill preparation
• Maintain flight logs and update flight schedules
• Make arrangements for accommodation when flight delays occur
• Handle phone traffic
• Assist in the planning and control of the gate assignment
• Assist with passenger services as required
• Recommend weight and balance preparation in accordance with airline requirements
• Comply with the Stations’ attendance and tardiness standards
• Perform other duties as assigned.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Possess valid US driver's license with a clean driving record
• 1+ years of experience as a dispatcher
• Must be 18 years of age or older
• Pass pre-employment drug screen and all pre-employment testing
• Ability to proficiently read, write and speak English
• Must be comfortable lifting 70lbs repetitively
• Must be comfortable working in all weather conditions
• Pass FBI background and obtain US Customs Seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Must have high school diploma, GED or six months’ experience as an Operations Agent
• Excellent communication skills required
• Ability to remain calm and efficient under pressure
• Competent in handling difficult situations

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.