Funeral Support Specialist (part-time)

Service Corporation International; Port Arthur (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Service Corporation International in Port Arthur, TX is seeking a Funeral Support Specialist to assist with funeral home and cremation duties, including driving, setup, and office tasks. The role involves lifting up to 75 pounds and working an on-call rotation, including weekends.

You will handle first-call removals, assist with casketing and visitation areas, greet families, and support funeral directors during services.

Qualifications

• High School diploma or equivalent is required.
• Valid state driver’s license with a clean driving record.
• Customer service experience is a plus.
• Funeral service experience is a plus.

Responsibilities

• Safely drives company vehicles for first call removals to transport the deceased.
• Follows chain-of-custody, paperwork, and deceased identification procedures.
• Cooperates with first responders and hospital staff as required.
• Interacts courteously with bereaved families and provides compassionate service.
• Maintains clean, fueled removal vehicles and keeps supplies stocked.
• Drives the hearse and supports funeral directors during services.
• Performs tasks during visitations to ensure services run smoothly.

Skills

Customer service

Compassionate communication

On-call availability

Professional appearance

Education

High School diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

A Funeral Support Specialist is responsible for assisting with funeral home and cremation related duties, which includes physical work, and office related tasks. Duties include first call removals, assisting with casketing, setting up visitation areas and driving company vehicles. Office duties include meeting the public, answering phones courteously and in a polite manner and assisting with funeral, memorial and other services or ceremonies as requested. The ability to lift up to 75 pounds and work an on-call rotation schedule including weekends is required.

JOB RESPONSIBILITIES

• Safely drives company owned professional vehicles to perform “first call” removals of deceased from hospital, nursing home, residence, scene locations, to transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and procedures
• Follows processes for chain-of-custody, paperwork and deceased identification
• Cooperates with first responders, Medical Examiners, hospital staff, etc., and accommodates their processes and procedures
• For home removals or any removals whereby family members are present, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; follows company procedures regarding required documentation; leaves a warm and courteous first impression
• Maintains and ensures removal vehicle is clean inside and out and is properly maintained and fueled
• Maintains adequate supply of Personal Protective Equipment as well as cleaning supplies, in removal vehicles
• Directs phone calls to appropriate team members
• Greets and receives client families and/or other persons entering the building for information and assistance
• Maintains a friendly attitude while offering assistance and guidance to all persons entering the location
• Assists passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly
• Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service
• Assists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers
• Drives the hearse or other vehicle in the funeral cortege and/or other funeral related activities
• Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned
• Transport deceased to and from the crematory; to airports; funeral homes and other designated locations
• Run errands such as for floral delivery, picking up of supplies, documents, etc.

MINIMUM Requirements

Education

• High School diploma or equivalent

Certification/License

• Valid state/province driver’s license with a clean driving record

Experience

• Customer service experience a plus
• Funeral service experience a plus

Knowledge, Skills and Abilities

• Professional appearance required. Suits are required when in contact with families; casual attire for vehicle maintenance, general cleaning and outdoor maintenance responsibilities
• Ability to follow instructions given over the phone or in person
• Ability to work and communicate effectively with others
• Ability to work with kindness and compassion for the deceased and their families
• Ability to maintain composure in challenging situations
• Good verbal and written communications skills
• Ability to maintain confidentiality
• Ability to work an on-call rotation schedule including weekends

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Using company vehicle, travel local and surrounding communities, occasionally out of state; no overnight travel
• Professional Dress is required when in contact with families

Work Postures

• Frequent, continuous periods of time standing
• Climbing stairs to access buildings

Physical Demands

• Physical effort requiring manual dexterity
• Ability to lift up to 75 pounds; push/pull up to 200 pounds

Work Hours

• Working beyond “standard” hours as the need arises including weekends, nights and holidays rotation

• Must be able to work an on-call schedule

Postal Code: 77642

Category (Portal Searching): Operations

Job Location: US-TX - Port Arthur