Dispatcher

Mr Electric; Crystal River (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental/vision insurance

1 week paid vacation

Accident insurance

Job summary

Mr. Electric is seeking a Dispatcher in Crystal River, FL to schedule service calls, collect necessary information, and guide customers through the process using the company script.

The role requires professionalism and courteous communication for every call. You will handle work orders, coordinate with technicians and customers daily, support invoicing after job completion, and participate in ongoing process improvements.

Job description

Location: Crystal River, FL, 34429

Mr. Electric Dispatcher Job Purposes:Scheduling service calls for Mr. Electric

Duties:

• Backup call taker/maker for CSR (Customer Service Representative). This includes handlingall incoming calls to Mr. Electric in a timely manner. Must be professional,respectful, and courteous to all calls and determine the purpose of each call.Each customer that calls in must be guided through the process by all Mr. Electricscripting. Will be in charge of obtaining all necessary information for eachcall that comes in for service as well as any other call that comes in.
• Receives completed work orders from CSR for scheduling of jobs. Ensures all informationis correct on the work order and completes the invoicing process once the jobis completed.
• Creates and revises systems and procedures by analyzing operating practices, recordkeepingsystems, forms control, office layout, and budgetary/personnel requirements andthen implementing changes.
• Resolves admin problems by coordinating preparation of reports, analyzing data, andidentifying solutions.
• Maintains professional and technical knowledge by attending educational workshops,reviewing professional publications, establishing personal networks with otherdispatchers in the Mr. Electric system.
• Coordinates with technicians/customers with the schedule daily.

Monday - Friday 7:30 - 4:00 pm Full Time

Benefits:

• 1 week paid vacation, health insurance, accident insurance, dental/vision insurance