Electrical Service Manager

WireNut

Colorado Springs (CO)

On-site

USD 60,000 - 75,000

Full time

5 days ago

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Benefits offered by this job

Uniforms provided

WireNut gear

Company events

Quarterly banquets

PTO / Holidays

Life Insurance

Disability

401k plan

Job summary

WireNut Home Services in Colorado Springs is seeking an Electrical Service Manager to lead the electrical service team, coach technicians, and uphold service excellence. You will drive performance, quality control, and high customer satisfaction through hands-on leadership.

The role requires managing costs, scheduling, and delivering training on service processes and systems. WireNut offers competitive pay, comprehensive benefits, uniforms, gear, and engaging company events.

Qualifications

Experience in customer service.
Experience with KPI and accountability.
Ability to pass drug screening and background check.
A current driver’s license with a clean driving record.
Adaptability to changing business needs.
ServiceTitan experience is preferred but not required.

Responsibilities

Provide ongoing daily and weekly coaching for technicians.
Deliver training on service processes, systems, and in-field best practices.
Evaluate technician performance and drive continuous improvement.
Inspect completed work for quality assurance and address deficiencies with technicians as needed.
Manage and approve purchase orders to maintain material spend within established targets.
Control departmental expenses including materials, labor, subcontractors, permits, and financing costs.
Lead regular team meetings to review performance metrics and implement improvement plans.
Monitor and maintain key performance indicators (KPIs), including revenue, efficiency, and technician scorecards.
Coordinate technician staffing levels and optimize scheduling to meet service demand.
Support resolution of customer concerns related to service quality through clear and timely communication.
Conduct ride-alongs and call reviews to coach and develop technician effectiveness.
Provide necessary training and resources to ensure a positive experience for both technicians and customers.
Review and approve technician time-off requests and overtime while managing labor efficiency.
Remain flexible and responsive to changing operational needs and additional responsibilities.

Skills

Customer service

KPI tracking

Driver's license

Leadership

Adaptability

Tools

ServiceTitan

Job description

Are you ready to join our award winning highly successful family?

Your deep passion, relentless drive, and following our core values and mission will allow you to achieve high performance success. We separate ourselves by being at the forefront of future leading technologies in the home services market.

Core values: family, care and grow

Mission: we enrich lives through trust in the trades.

Who we are:

Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year.

What You’ll Do Overview

The Electrical Service Manager is responsible for leading the daily operations of the electrical service team, focusing on technician coaching, performance management, and service excellence. This role centers on developing field technicians, driving operational consistency, maintaining quality standards, and ensuring a high level of customer satisfaction andserves as a primary resource for technicians, providing ongoing guidance, direction, and support.

General Responsibilities

Provide ongoing daily and weekly coaching for technicians
Deliver training on service processes, systems, and in-field best practices
Evaluate individual technician performance, reinforce expectations, and drive continuous improvement
Inspect completed work for quality assurance and address deficiencies with technicians as needed
Manage and approve purchase orders to maintain material spend within established targets
Control departmental expenses including materials, labor, subcontractors, permits, and financing costs
Lead regular team meetings to review performance metrics and implement improvement plans
Monitor and maintain key performance indicators (KPIs), including revenue, efficiency, and technician scorecards
Coordinate technician staffing levels and optimize scheduling to meet service demand
Support resolution of customer concerns related to service quality through clear and timely communication
Conduct ride-alongs and call reviews to coach and develop technician effectiveness
Provide necessary training and resources to ensure a positive experience for both technicians and customers
Review and approve technician time-off requests and overtime while managing labor efficiency
Remain flexible and responsive to changing operational needs and additional responsibilities

Line out and stage electrical job line outs and parts ordering, parts ordering

Basic Requirements (Required Skills/ Experience):

Experience in customer service
Experience with KPI and Accountability
Ability to pass a drug screening and background check
A current driver’s license with a clean driving record
Adaptability to constantly changing business needs and additional responsibilities

Preferred Requirements: